Senior Advisor

Job Description

Hiring – Customer Service Team Lead

📍 Location: Bangalore
💼 Job Type: Full-time
🏢 Department: Customer Service
👤 Reports To: Customer Service Manager / Operations Manager

Job Summary

We are looking for an experienced Customer Service Team Lead to supervise customer support operations, mentor team members, handle escalations, monitor performance, and drive improvements in customer service quality and satisfaction.

Key Responsibilities
Supervise daily customer service operations and ensure service standards are maintained.
Coach, mentor, and support customer service representatives.
Handle complex customer inquiries and escalated complaints.
Monitor key performance metrics such as response time, resolution rate, and CSAT.
Report team performance and operational updates to management.
Conduct team meetings, training sessions, and one-on-one discussions.
Assist with workforce scheduling and workload distribution.
Coordinate with Sales, Technical Support, and Operations teams to resolve customer issues.
Identify process improvement opportunities.
Contribute to customer service policies and procedures.
Ensure compliance with company guidelines and applicable industry regulations.
Requirements
Previous experience as a Customer Service Representative, Senior Agent, or similar role.
Team Lead / supervisory experience is preferred.
Strong leadership and people-management skills.
Excellent communication and interpersonal abilities.
Strong conflict-resolution and problem-solving skills.
Experience with CRM/customer service software and Microsoft Office.
Ability to multitask and prioritize effectively.
Comfortable working in a fast-paced environment.
High school diploma or equivalent; Bachelor’s degree in Business or related field is a plus.
Key Competencies
🎯 Customer-focused mindset
👥 Team motivation and mentoring
🧠 Problem-solving and decision-making
⏱️ Time management
❤️ Emotional intelligence
🔄 Adaptability and resilience
Benefits
Competitive salary
Performance bonuses
Health, dental & vision insurance
Paid time off and holidays
Career development opportunities
Supportive and collaborative work environment
📞 Contact – Aditya

9686682465
7259027295
7760984460
9686454296
9900024811