Operations Manager

Job Description

Job Summary

Position: Operations Manager – Content Moderation (International BPO)
Locations: Bangalore / Gurgaon / Hyderabad
Work Mode: Work From Office
Experience: 10+ years overall, including at least 1 year as an Operations Manager in a Content Moderation process
Interview Mode: Virtual

Key Responsibilities
Manage end-to-end operations for Content Moderation teams.
Analyze and maintain client SLAs and implement improvement plans.
Drive operational metrics, productivity, quality, and financial performance.
Handle workforce planning, capacity planning, and forecasting.
Lead, train, coach, and manage Team Leaders, Assistant Managers, and Deputy Managers.
Monitor attendance, performance, client scorecards, and operational reports.
Build strong relationships with clients and participate in business reviews.
Coordinate with HR, Training, Quality, WFM, and Talent Acquisition teams.
Improve employee engagement and resolve employee relations issues.
Drive continuous process improvements and corrective actions.
Required Skills
Experience in Content Moderation (Mandatory)
Operations Management
Team Management
Capacity Planning
FMEA
SLA & KPI Management
Workforce Planning
Client Management
Performance Management
Strong analytical and decision-making skills
Excellent written and verbal communication
Eligibility
Graduate in any discipline.
10+ years of overall BPO experience.
Minimum 1 year as an Operations Manager.
Mandatory experience managing Content Moderation operations.
Interview
Virtual Interview
How to Apply

Phone: 8467054123