International Voice Support Executive

Job Description

Customer Support Executive – International Voice Process

Professional Summary

Dedicated and customer-focused professional with experience in customer support, voice processes, and client interaction. Strong communication skills with the ability to handle customer queries effectively, resolve issues promptly, and maintain high customer satisfaction levels. Experienced in working in fast-paced environments and committed to delivering excellent customer service.

Core Competencies
International Voice Process
Customer Service & Support
Inbound & Outbound Calling
Customer Query Resolution
Complaint Handling
Customer Satisfaction (CSAT)
Communication & Interpersonal Skills
Problem-Solving & Troubleshooting
CRM Tools & Ticket Management
Data Entry & Documentation
Basic Computer & Typing Skills
Professional Experience
Total Experience: [X Years]
Relevant Customer Support Experience: [X Years]
International BPO Experience: [X Years]
Key Responsibilities
Handled inbound and outbound customer calls professionally.
Resolved customer inquiries and complaints efficiently.
Provided accurate information regarding products and services.
Maintained customer satisfaction by ensuring timely issue resolution.
Documented customer interactions and follow-up actions.
Achieved performance metrics related to quality, productivity, and customer satisfaction.
Collaborated with internal teams to resolve customer concerns.
Skills
Excellent English Communication
Customer Relationship Management
Active Listening
Conflict Resolution
Multitasking
Time Management
MS Office Applications
Typing and Computer Proficiency
Current Details
Current Location: [Location]
Preferred Location: Bangalore
Current CTC: [Amount]
Expected CTC: [Amount]
Notice Period: [Immediate / XX Days]
Shift Preference: Night Shift (US Time Zone)