Desktop Support Engineers (L1/L2/L3)

Job Description

Job Description – Desktop Support Engineer (L1)

Job Title: Desktop Support Engineer (L1)
Experience: 1–6 Years
Employment Type: Full-Time
Open Positions: 70+
Locations: Hyderabad, Mumbai, Bangalore, Gurugram, Delhi NCR
Notice Period: Immediate Joiners or Candidates Currently Serving Notice Period

Job Summary

We are hiring Desktop Support Engineers (L1) to provide end-user IT support across multiple locations. The role involves installing and configuring Windows operating systems, troubleshooting desktop hardware and software issues, managing Active Directory user accounts, supporting Microsoft Office applications, and ensuring smooth day-to-day IT operations.

Key Responsibilities
Desktop Support
Provide first-level technical support for desktop and laptop users.
Install, configure, and maintain Windows desktop operating systems.
Diagnose and resolve hardware, software, and peripheral device issues.
Perform desktop setup, software installation, and system configuration.
Windows Administration
Install and upgrade Windows operating systems.
Configure desktop settings and user profiles.
Apply system updates and patches.
Troubleshoot Windows OS-related issues.
Active Directory Support
Create, modify, and manage user accounts.
Reset passwords and unlock user accounts.
Manage user permissions and access rights.
Support Active Directory-related requests.
Microsoft Office Support
Install, configure, and troubleshoot Microsoft Office applications.
Provide support for Microsoft Outlook, including email configuration and troubleshooting.
Resolve Office application performance and compatibility issues.
Troubleshooting & Incident Management
Troubleshoot desktop hardware and software issues.
Resolve incidents within defined service levels.
Escalate complex issues to higher-level support teams when necessary.
Document incidents and resolutions using ticketing systems.
System Configuration
Configure desktops, laptops, printers, and other IT peripherals.
Ensure systems comply with organizational standards.
Perform routine maintenance and health checks.
Required Technical Skills
Operating Systems
Windows Desktop OS
OS Installation
Windows Configuration
Windows Troubleshooting
Desktop Support
Desktop Hardware Support
Software Installation
System Configuration
Troubleshooting
Microsoft Technologies
Microsoft Office Suite
Microsoft Outlook
Active Directory (AD)
Support Experience
L1 Support
L2 Support (preferred)
L3 Support (exposure is an advantage)
Educational Qualification
Bachelor’s degree, Diploma, or equivalent qualification in:
Computer Science
Information Technology
Computer Applications
Electronics
Related discipline
Experience Required
1–6 years of experience in:
Desktop Support
IT Support
Technical Support
Help Desk
Service Desk
Required Skills
Technical Skills
Windows OS installation and administration.
Active Directory user management.
Microsoft Office and Outlook support.
Desktop troubleshooting and configuration.
Hardware diagnostics and maintenance.
Soft Skills
Excellent communication skills.
Strong troubleshooting and analytical abilities.
Customer-focused approach.
Ability to work independently and within a team.
Good documentation and time management skills.
Preferred Candidate Profile

The ideal candidate should:

Have hands-on experience with Windows desktop support.
Be proficient in Active Directory administration.
Be comfortable handling L1 desktop support incidents.
Possess strong problem-solving skills.
Be available to join immediately or be serving a notice period.
Work Locations
Hyderabad
Mumbai
Bangalore
Gurugram
Delhi NCR
Open Positions
70+ Openings
How to Apply

Interested candidates can share their updated resume via:

Email: digital@mnrsolutions.in

Call/WhatsApp: +91 98105 03283