Customer Support Executive

Job Description

Hiring: Customer Support Executive – International Voice Process (US)

Company: Personal Network (Hiring for a Leading MNC)
📍 Location: Bangalore
🕒 Shift: Night Shift (US Time Zone)
💼 Job Type: Full-Time

Job Summary

A leading multinational company is hiring Customer Support Executives for its International Voice (US Customer Support) process. This is an excellent opportunity for freshers and experienced professionals to build a rewarding career in the international BPO industry while gaining global exposure and professional growth.

Key Responsibilities
Handle inbound and outbound calls from US-based customers.
Provide accurate information about products and services.
Resolve customer queries, concerns, and complaints with professionalism and empathy.
Record customer interactions and update call details accurately in the system.
Meet key performance metrics, including:
Customer Satisfaction (CSAT)
First Call Resolution (FCR)
Call Quality
Average Handling Time (AHT)
Coordinate with internal teams to ensure timely issue resolution.
Maintain process compliance and deliver an exceptional customer experience.
Eligibility Criteria
Experience: 0–4 years in:
International BPO
Voice Process
Customer Support
Call Center Operations
Freshers with excellent communication skills are encouraged to apply.
Excellent spoken English is mandatory.
Willingness to work Night Shift (US Time Zone).
Basic computer knowledge and typing skills.
Strong interpersonal, communication, and problem-solving abilities.
Benefits
Free Accommodation
Two-Way Cab Facility
Opportunity to work with a leading global MNC.
International work exposure.
Excellent career growth opportunities.
Professional and collaborative work environment.
Apply Now

For more information, contact:

Nithin
📞 +91 78291 22825

Anu
📞 +91 63615 32602

Raj
📞 +91 98451 62196