customer Support Associate

Job Description

Customer Support Executive – International Voice / Non-Voice / Blended Process
Company

JobShop – India’s Largest BPO Recruitment Company

Job Location

AMR Tech Park, Bommanahalli, Kudlu Gate, Bengaluru

Employment Type

Full-Time

Work Schedule
5 Days Working
2 Days Weekly Off (Saturday & Sunday Fixed Off)
Rotational Shifts
Job Role

Customer Support Executive – International Voice / Non-Voice / Blended Process

Salary Package
Freshers
₹28,000 Take-Home Salary per Month
Experienced Candidates
Up to ₹38,000 Take-Home Salary per Month
Benefits & Perks
Two-Way Cab Facility (within company transportation radius)
Attractive Salary Package
Career Growth Opportunities
Professional Work Environment
Exposure to International Customer Support Processes
Key Responsibilities
Handle customer interactions through Voice, Non-Voice, Chat, or Blended support channels.
Resolve customer queries efficiently and professionally.
Deliver high-quality customer service while maintaining customer satisfaction.
Document customer interactions and maintain accurate records.
Follow company processes, compliance guidelines, and quality standards.
Collaborate with internal teams for issue resolution and escalation management.
Eligibility Criteria
Freshers and Experienced Candidates can apply.
Excellent verbal and written communication skills in English.
Strong customer service and problem-solving abilities.
Basic computer and typing skills.
Willingness to work in rotational shifts.
Required Skills
Customer Service
Communication Skills
Active Listening
Problem Solving
Multitasking
Team Collaboration
Computer Proficiency
Time Management
Selection Process
HR Assessment
Voice & Accent Assessment (VNA)
Operations Round
Industry Classification
Industry: BPM / BPO
Functional Area: Customer Success, Service & Operations
Role Category: Voice / Blended
Employment Type: Full-Time
Contact Information

HR Contact: Ameena

Mobile:

8095524000
9964080000

Website:

jobshop.ai
Location

Bengaluru, Karnataka