Customer service executive

Job Description

Customer Service Representative (CSR) / Customer Support Executive
Job Title

Customer Service Representative (CSR) / Customer Support Executive

Employment Type

Full-Time

Location

Bangalore, Karnataka

Industry

Healthcare Recruitment / Medical Staffing / Customer Service

Job Summary

We are looking for a Customer Service Representative (CSR) to join our team and deliver exceptional customer support. The ideal candidate will be responsible for handling customer inquiries, generating leads, resolving concerns, and building strong customer relationships while maintaining high levels of customer satisfaction.

This role is suitable for both freshers and experienced candidates who possess excellent communication skills and a customer-focused approach.

Key Responsibilities
Customer Interaction
Manage a high volume of incoming customer calls professionally and efficiently.
Respond to customer inquiries and provide accurate information regarding services and offerings.
Build positive relationships with customers through effective communication and engagement.
Customer Support
Identify customer needs and provide appropriate solutions.
Resolve customer concerns and complaints promptly to ensure satisfaction.
Maintain a high standard of customer service at all times.
Sales & Lead Generation
Generate and qualify potential sales leads.
Promote company services to prospective customers.
Support business growth by identifying customer requirements and opportunities.
Documentation & Reporting
Maintain accurate records of customer interactions and transactions.
Update customer information and service requests in the system.
Prepare reports and documentation as required.
Performance & Quality
Meet individual and team customer service targets.
Achieve call handling and productivity goals.
Follow organizational policies and customer service standards.
Qualifications
Any Graduate can apply.
Freshers are welcome.
Prior experience in customer service, customer support, telecalling, BPO, or customer care roles will be an added advantage.
Required Skills
Excellent communication and interpersonal skills.
Strong customer service orientation.
Ability to handle customer queries professionally.
Basic computer and data entry skills.
Good problem-solving and negotiation abilities.
Ability to work in a fast-paced environment.
Teamwork and collaboration skills.
Preferred Profiles
Customer Service Representative (CSR)
Customer Support Executive
Customer Care Executive
Telecaller
Call Center Executive
Customer Relationship Executive (CRE)
Career Opportunities
Customer Support
Customer Care
Telecalling
BPO Operations
Client Relationship Management
Sales Support
Benefits
Opportunity for freshers to start a professional career.
Training and career development support.
Exposure to customer service and recruitment operations.
Growth opportunities within the organization.
Work Location

Bangalore, Karnataka