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Job Description

Job Description (JD): Sales & Service Manager – US Shift

Company: Vanan Online Services, Inc.
Job Code: VHSS03
Job Title: Sales & Service Manager – US Shift
Location: Remote (India)
Employment Type: Full-Time
Experience: 6–8 Years
Shift: 8:00 PM – 5:00 AM IST (US Rotational Shift)
Salary: Negotiable (Based on Experience)

About the Company

Vanan Online Services, Inc. is a leading provider of transcription, translation, voice-over, captioning, typing, and language solutions serving clients across the United States and globally. The company is committed to delivering high-quality, customer-centric language services through a performance-driven and collaborative work environment.

Job Summary

We are seeking an experienced Sales & Service Manager to lead and develop a high-performing sales and customer service team. The successful candidate will be responsible for driving sales performance, mentoring team members, managing customer escalations, monitoring KPIs, and ensuring exceptional customer satisfaction while working closely with senior leadership.

Key Responsibilities
Sales Leadership
Lead the day-to-day operations of the sales team to achieve individual and team targets.
Develop and implement sales strategies to improve business performance.
Support consultants during peak workloads and business-critical periods.
Foster a high-performance, customer-first culture.
Team Management & Coaching
Coach, mentor, and develop sales consultants to enhance performance.
Conduct regular performance reviews, appraisals, and feedback sessions.
Design and implement Performance Improvement Plans (PIPs) for underperforming employees.
Identify training needs and support employee development initiatives.
Performance Management
Monitor, analyze, and report key performance indicators (KPIs).
Prepare weekly, monthly, and quarterly performance reports for senior management.
Maintain accurate records of consultant performance and productivity.
Recommend process improvements based on performance data.
Customer Service & Escalation Management
Handle customer escalations, complex inquiries, and complaint resolution professionally.
Ensure high levels of customer satisfaction and retention.
Monitor service quality and compliance with organizational standards.
Process Improvement
Develop and maintain Standard Operating Procedures (SOPs), guidelines, and best practices.
Ensure compliance with company policies, quality standards, and operational procedures.
Collaborate with senior management on business planning, target setting, and operational improvements.
Qualifications
Experience: 6–8 years in Sales Management, Customer Service Leadership, or a similar role.
Experience managing international sales or customer service teams is preferred.
Required Skills
Strong sales leadership and people management skills.
Experience in coaching, mentoring, and performance management.
Expertise in KPI tracking, reporting, and employee appraisals.
Hands-on experience with CRM systems and performance tracking tools.
Excellent verbal and written communication skills in English.
Strong analytical, problem-solving, and decision-making abilities.
Target-driven with excellent organizational and leadership skills.
Ability to work independently while collaborating with senior management.
Work Schedule
Shift Timing: 8:00 PM – 5:00 AM IST (US Rotational Shift)
Work Mode: Remote (Anywhere in India)
Salary & Benefits
Negotiable salary based on experience.
Remote work opportunity.
Leadership role with career growth potential.
Opportunity to work with global clients and international teams.
Interview Process
Round 1: COO Interview
Round 2: CEO Interview
Interview Timing: 5:00 PM – 11:00 PM IST
How to Apply

For more information or to apply, contact:

HR Contact: Harithira
Phone: +91 8939234429