Front Office Executive

Job Description

Floral Shop Assistant – Shiga Petals

Position: Floral Shop Assistant
Job Type: Full-time | Permanent
Shift: Morning Shift
Work Mode: In person

Key Responsibilities
Welcome walk-in customers warmly and understand their requirements.
Recommend suitable bouquets and floral arrangements.
Receive and manage telephone and online orders.
Respond promptly to customer enquiries and ensure timely order fulfillment.
Coordinate with the bouquet-production team for accurate orders.
Maintain an attractive, clean, and organized shop display.
Coordinate with external florists and delivery partners.
Handle customer complaints professionally and ensure satisfaction.
Submit daily reports covering billing and stock details.
Improve the shop’s social-media presence through regular posts and updates.
Required Skills
Basic computer knowledge.
Excellent customer-service and interpersonal skills.
Good communication and coordination abilities.
Familiarity with POS systems and inventory tracking.
Ability to multitask and coordinate with different teams.
Passion for creating memorable customer experiences.
Basic knowledge of flowers, bouquets, and floral arrangements is an advantage.

Training: Training will be provided, including support from a social-media expert.

Benefits & Work Environment
Cell Phone Reimbursement
Health Insurance
Safe and respectful workplace for women
Supportive environment with opportunities to learn and grow
Heritage-brand work environment
Apply

📧 hr@shigapetals.com
📞 91592 66607