Technical Support Engineer

Job Description

SME Voice Technical Support Engineer
Job Title

SME Voice Technical Support Engineer

Location
Coimbatore, Tamil Nadu
Hyderabad, Telangana
Employment Type

Full-Time

Work Mode

Work From Office

Experience Required

2.5 – 5 Years

Job Summary

We are seeking technically skilled and customer-focused SME Voice Technical Support Engineers to provide voice-based technical support to enterprise (B2B) customers. The ideal candidate will possess strong troubleshooting expertise across servers, networking, cloud platforms, databases, and enterprise applications while delivering exceptional customer service.

This role requires excellent communication skills, analytical thinking, and the ability to resolve complex technical issues in a fast-paced, 24×7 support environment.

Key Responsibilities
Technical Support
Provide voice-based technical support to enterprise customers.
Diagnose, troubleshoot, and resolve complex technical issues.
Deliver high-quality customer service while ensuring timely issue resolution.
Infrastructure & System Support
Troubleshoot issues related to:
SQL Databases
DNS Services
VPN Connectivity
Windows Server Administration
Linux Server Administration
Networking Infrastructure
Cloud Platforms (Microsoft Azure)
Networking Support
Analyze and resolve network-related issues involving:
TCP/IP
Routing
Firewalls
Connectivity and Performance Issues
Support enterprise network configurations and troubleshooting activities.
Cloud & Application Support
Provide support for Microsoft Azure environments.
Assist customers with cloud service configurations and usage.
Troubleshoot application-level and system-level issues.
Guide customers on product functionality and best practices.
Incident Management
Accurately document customer issues, troubleshooting steps, and resolutions.
Create and maintain support tickets in the ticketing system.
Escalate unresolved or critical issues to higher-level support teams.
Ensure adherence to Service Level Agreements (SLAs).
Quality & Customer Experience
Maintain high customer satisfaction levels.
Follow support processes, quality standards, and operational procedures.
Communicate technical information effectively to customers and stakeholders.
Required Skills
Technical Skills
SQL
DNS
VPN Technologies
Windows Server Support
Linux Server Support
Networking Concepts
TCP/IP
Routing & Switching
Firewall Technologies
Microsoft Azure
Enterprise Technical Support
Additional Skills
Basic Coding / Scripting Knowledge
Strong Troubleshooting and Analytical Skills
Incident Management
Technical Documentation
Customer Service Skills
Qualifications
Experience
2.5 to 5 years of experience in Technical Support.
Prior B2B / Enterprise Voice Support experience preferred.
Education
Bachelor’s Degree in:
Computer Science
Information Technology
Electronics & Communication
Related Technical Disciplines
Preferred Candidate Profile
Strong technical troubleshooting background.
Experience supporting enterprise customers.
Excellent verbal and written communication skills.
Ability to work independently and collaboratively.
Customer-centric approach with problem-solving mindset.
Shift Requirements
Willingness to work in a 24×7 Rotational Shift Environment.
Why Join Us?
Opportunity to work with enterprise customers.
Exposure to advanced networking, cloud, and server technologies.
Career growth in technical support and infrastructure management.
Dynamic and collaborative work environment.
How to Apply
Email

📧 sanjai@vysystems.com