Junior Associate

Job Description

Junior Associate – Voice & Non-Voice (FASTag Operations)
Company

NH360 Solutions

Job Title

Junior Associate – Voice & Non-Voice

Location

Coimbatore, Tamil Nadu

Employment Type
Full-Time
Permanent
Fresher Friendly
Shift

Day Shift / Morning Shift

Job Summary

NH360 Solutions is seeking enthusiastic and detail-oriented Junior Associates to support FASTag operations, customer service, documentation, and vendor coordination activities. The ideal candidate should possess good communication skills, basic computer proficiency, and the ability to handle customer interactions professionally.

Freshers are encouraged to apply, and prior experience in customer support or technical assistance will be considered an added advantage.

Key Responsibilities
FASTag Operations
Activate FASTags for customers accurately and efficiently.
Verify customer information and ensure compliance with operational guidelines.
Process FASTag-related requests and updates.
KYC Verification & Documentation
Verify and upload KYC documents accurately.
Ensure completeness and correctness of customer records.
Maintain organized documentation and filing systems.
Customer Support
Handle customer inquiries in person and over the phone.
Provide information regarding FASTag services, activation, and usage.
Resolve customer concerns promptly and professionally.
Vendor Coordination
Coordinate with vendors and service providers for FASTag-related activities.
Track and follow up on service requests and operational requirements.
Maintain effective communication with external stakeholders.
Office Operations & Reporting
Assist with day-to-day administrative and operational activities.
Maintain records, reports, and transaction data.
Support team members in achieving operational targets.
Eligibility Criteria
Educational Qualification
Any Graduate
Experience
Freshers can apply.
Prior experience in customer support, technical support, or customer handling is an advantage.
Required Skills
Technical Skills
Good Computer Knowledge
Basic MS Excel Skills
Basic Google Sheets Knowledge
Data Entry and Documentation Skills
Communication Skills
Good Communication Skills in Tamil
Basic English Communication Skills
Customer Interaction and Relationship Management
Personal Skills
Attention to Detail
Organizational Skills
Customer-Oriented Approach
Ability to Handle Multiple Tasks
Teamwork and Coordination Skills
Preferred Candidate Profile
Male and Female candidates can apply.
Immediate joiners preferred.
Candidates comfortable handling both face-to-face and telephonic customer interactions.
Willingness to work from the Coimbatore office.
Benefits
Day Shift Work Schedule
Stable Office-Based Role
Opportunity to Gain Experience in Customer Support and Operations
Learning and Career Growth Opportunities
Supportive Work Environment
How to Apply
Contact Number

📞 +91 96554 20360