IT Technical Support Executive

Job Description

Job Description – IT Technical Support Executive

Job Title: IT Technical Support Executive
Experience: 0–2 Years
Openings: 2
Job Type: Full-Time
Work Mode: Work from Office
Location: India

Job Summary

We are looking for a motivated IT Technical Support Executive to provide technical assistance and support for computer systems, hardware, software, and IT-related issues. The ideal candidate should have strong troubleshooting abilities, excellent communication skills, and a customer-focused approach.

Key Responsibilities
Provide first-level technical support to end users for hardware, software, and system-related issues.
Diagnose and troubleshoot desktop, laptop, printer, and peripheral problems.
Install, configure, and maintain computer systems, operating systems, and software applications.
Provide remote technical support using remote desktop tools when required.
Log, track, and update incidents using help desk or ticketing systems.
Escalate unresolved technical issues to higher-level support teams.
Assist users with software installation, configuration, and usage.
Ensure timely resolution of support requests while maintaining service quality.
Document troubleshooting steps and maintain accurate support records.
Deliver excellent customer service and maintain professional communication with users.
Required Skills
Strong knowledge of computer hardware, software, and operating systems.
Experience with remote desktop applications and help desk/ticketing software.
Good troubleshooting and analytical skills.
Excellent verbal and written communication skills in English.
Strong customer service and interpersonal skills.
Ability to work independently as well as in a team environment.
Professional attitude and ability to handle challenging customer situations.
Qualifications
Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
Experience: 0–2 years as a Technical Support Executive, IT Support Engineer, Help Desk Executive, or similar role.
Technical certifications (Microsoft, CompTIA, Cisco, etc.) are an added advantage.
Preferred Competencies
Windows OS installation and troubleshooting.
Basic networking knowledge.
Hardware diagnostics and maintenance.
Remote support tools.
Ticketing systems.
Time management and multitasking.
Employment Details
Industry: IT Hardware & Networking / IT Software / Software Services
Employment Type: Full-Time
Gender: Male/Female
Work Mode: Work from Office
How to Apply

Interested candidates can send their updated resume to hr@ocsindia.net.