IT Helpdesk Executive

Job Description

IT Helpdesk Executive – Techsmew Innovations Pvt Ltd

Company: Techsmew Innovations Pvt Ltd
Position: IT Helpdesk Executive
Location: Coimbatore
Potential Relocation: Chennai, depending on project requirements
Experience: Minimum 1 year
Job Type: Full-time | On-site

Key Responsibilities
Provide first-level IT support through phone, email, and in person.
Troubleshoot hardware, software, and network-related issues.
Install and configure desktops, printers, and other IT equipment.
Support Windows OS, Microsoft Office, and enterprise applications.
Manage user accounts and access permissions through Active Directory.
Record issues and resolutions in the ticketing system.
Assist with software deployment, patch updates, and IT inventory.
Escalate complex technical issues to senior IT teams.
Required Skills
Minimum 1 year of IT support/helpdesk experience.
Knowledge of Windows and Mac OS.
Basic networking knowledge: IP, DNS, DHCP.
Experience with remote support tools such as TeamViewer or AnyDesk.
Strong communication and customer-service skills.
Ability to work independently and as part of a team.
Basic understanding of cybersecurity best practices.
Application Questions

Candidates should be prepared to confirm:

Willingness to work in Coimbatore and relocate to Chennai if required.
Availability to join within 3 days if selected.
Minimum 1 year of IT Support/Helpdesk experience.
Knowledge of Windows, Microsoft Office, and basic networking troubleshooting.
Experience with TeamViewer or AnyDesk.
How to Apply

Email your resume to: hr@techsmew.com

Work Location: In person.