Customer Service Representative

Job Description

Customer Support Executive – Ultron Computers | Coimbatore

Company: Ultron Computers – Laptop Service Center
Position: Customer Support Executive
Location: Coimbatore
Job Type: Full-time
Experience: 0–2 years | Freshers welcome
Working Hours: 10:00 AM – 8:00 PM
Salary: ₹12,000 – ₹18,000/month, based on experience

Job Responsibilities
Greet customers and handle walk-in, phone, and online enquiries.
Register complaints and create service tickets.
Explain repair procedures, service status, and expected delivery timelines.
Coordinate with technicians and keep customers updated on repair progress.
Handle billing, invoices, and payment follow-ups.
Maintain accurate customer records.
Resolve customer concerns professionally and escalate issues when required.
Collect customer feedback and support service-improvement activities.
Eligibility & Skills
Education: Any Degree or Diploma.
Experience: 0–2 years; freshers can apply.
Customer-service or electronics-service-center experience is an advantage.
Good communication in English and Tamil.
Basic computer knowledge, including MS Office, Excel, and Email.
Pleasant personality and problem-solving attitude.
Ability to multitask and handle customers patiently.
How to Apply

Contact: 975029774
Email: hr@ultroncomputer.com