CSR – Customer Service Representative

Job Description

Customer Service Executive – LOTZ Wedding Center | Coimbatore

Company: LOTZ Wedding Center
Position: Customer Service Executive
Location: Coimbatore
Job Type: Full-time | Permanent
Work Mode: In person / Showroom
Shift: Day Shift
Weekend: Weekend availability required
Experience: 1–3 years preferred; freshers can apply

Key Responsibilities
Welcome customers warmly and professionally.
Understand customer requirements and guide them through product selections.
Ensure a pleasant and seamless showroom experience.
Handle customer enquiries and resolve concerns promptly.
Coordinate with sales and design teams for personalized customer service.
Maintain showroom appearance, cleanliness, and hygiene.
Assist customers during bridal trials and fittings with care and sensitivity.
Manage bookings and customer follow-ups.
Handle basic administrative tasks.
Build strong customer relationships and ensure customer satisfaction.
Eligibility & Skills
Gender: Female
Age: 21–35 years preferred
Qualification: Minimum +2 / Diploma / Graduate
Experience: 1–3 years in customer service, retail, or hospitality preferred.
Freshers with good communication skills can apply.
Excellent communication in English and Tamil.
Hindi is an added advantage.
Presentable, well-groomed, and professional personality.
Friendly, courteous, and emotionally intelligent.
Strong interpersonal and multitasking skills.
Ability to remain calm under pressure.
Passion for delivering excellent customer service.
Salary & Benefits
Competitive salary
Performance-based incentives
Professional training and grooming
Career growth opportunities
Positive and vibrant work environment
Mobile phone reimbursement
Leave encashment
Paid sick time
Paid time off
Contact / Enquiries

📞 +91 9633710515