Cloud Services Specialist
Job Description
Job Description – Cloud Services Specialist
Job Title
Cloud Services Specialist
Employment Type
Full-time
Work Schedule
Day Shift
Work Location
In-person
Job Summary
We are looking for a Cloud Services Specialist to manage and support cloud platforms including Microsoft Azure, Microsoft 365 (Office 365), and Google Workspace. The ideal candidate will assist customers with account administration, subscription management, licensing, order fulfillment, and first-level technical support while ensuring high-quality customer service and operational efficiency.
Key Responsibilities
Cloud Account Management
Create and manage customer accounts on Microsoft Azure, Microsoft 365, and Google Workspace.
Configure new customer environments.
Maintain customer account information and subscriptions.
User & Subscription Administration
Create user accounts.
Assign user roles and permissions.
Configure subscriptions and service plans.
Assist customers with basic cloud account configuration.
Order Processing
Process orders for cloud services and subscriptions.
Activate purchased cloud services.
Ensure order accuracy and timely fulfillment.
Coordinate with internal teams for service provisioning.
License Management
Allocate Microsoft and Google licenses.
Monitor license utilization.
Manage renewals and subscription changes.
Track license assignments across customer environments.
Customer Support
Provide first-level support for:
Microsoft Azure
Microsoft 365 (Office 365)
Google Workspace
Resolve common configuration and account issues.
Escalate complex technical problems to higher support teams.
Documentation & Reporting
Maintain customer account records.
Document service requests and resolutions.
Generate reports on:
Account activity
License utilization
Subscription status
Service requests
Required Technical Skills
Cloud Platforms
Microsoft Azure
Microsoft 365 (Office 365)
Google Workspace
Administration
User Management
Role-Based Access Control (RBAC)
Subscription Management
License Administration
Customer Support
Basic cloud troubleshooting
Account administration
Service request handling
Documentation
Record management
Reporting
Service documentation
Preferred Skills
Basic understanding of cloud computing concepts.
Familiarity with Microsoft licensing.
Experience with Google Workspace administration.
Knowledge of customer service best practices.
Understanding of SaaS environments.
Soft Skills
Excellent communication skills.
Customer-focused approach.
Strong organizational skills.
Attention to detail.
Time management.
Problem-solving ability.
Ability to prioritize multiple tasks.
Team collaboration.
Benefits
Leave Encashment
Job Summary Table
Category Details
Position Cloud Services Specialist
Employment Type Full-time
Shift Day Shift
Work Mode In-person
Cloud Platforms Microsoft Azure, Microsoft 365, Google Workspace
Primary Responsibilities Account Management, Licensing, Customer Support, Order Processing
Application / HR Contact
For more information, contact:
7845764900
7708110473
