Chat Process

Job Description

Job Description – International BPO Executive (Chat/Voice Process)

Company: Teleperformance
Position: International BPO Executive
Process: International Chat / Voice Process
Work Mode: Work From Office (WFO)

Job Summary

Teleperformance is hiring International BPO Executives for its international customer support process. The role involves handling customer interactions through voice or chat, resolving queries efficiently, and delivering an excellent customer experience.

Key Responsibilities
Handle customer queries through voice calls or chat support.
Provide accurate and timely resolutions to customer concerns.
Deliver professional and courteous customer service.
Understand customer requirements and offer appropriate solutions.
Maintain accurate records of customer interactions.
Meet quality, productivity, and process standards.
Continuously learn new processes and product updates.
Required Skills
Good verbal and written communication skills.
Customer-focused attitude with strong problem-solving abilities.
Basic computer knowledge and typing skills.
Willingness to learn and adapt to new processes.
Ability to work in a fast-paced environment.
Employment Details
Job Type: Full-time
Process: International Chat / Voice
Work Mode: Work From Office
How to Apply

HR Contact: +91 77409 25094