Senior Executive- Customer Support

Job Description

Job Description (JD)
Job Title

Senior Executive – Customer Support

Job Location

Chennai

Employment Type

Full-time

Experience
2–4 Years in Customer Service or Customer Support
Job Summary

We are looking for a Senior Executive – Customer Support to deliver outstanding customer service by handling customer queries, resolving grievances, and ensuring a positive customer experience. The ideal candidate should possess strong communication skills, problem-solving abilities, and experience in customer support operations across multiple communication channels.

Key Responsibilities
Handle customer queries and provide timely resolutions.
Manage customer grievances professionally and efficiently.
Support candidates by resolving their concerns and inquiries.
Handle difficult or irate customers with patience and professionalism.
Maintain accurate records of customer interactions.
Prepare timely reports on customer feedback and support activities.
Use customer support software and ticketing systems to track and resolve issues.
Communicate effectively through phone, email, and live chat.
Escalate complex issues to the appropriate teams when required.
Ensure high levels of customer satisfaction and service quality.
Collaborate with internal teams for faster issue resolution.
Follow company processes and customer support standards.
Required Qualifications
Bachelor’s Degree in any discipline.
Experience Required
2–4 years in:
Customer Support
Customer Service
Client Support
Helpdesk Operations
Required Skills
Customer Support
Customer query handling
Complaint resolution
Candidate support
Customer relationship management
Customer satisfaction
Communication
Excellent verbal and written communication in English
Excellent verbal communication in Hindi
Telephone etiquette
Email etiquette
Active listening
Technical Skills
Customer support software
Ticketing systems
Live chat platforms
Phone support platforms
Soft Skills
Problem-solving
Critical thinking
Negotiation skills
Objection handling
Multitasking
Time management
Observation skills
Adaptability
Process-oriented mindset
Quick learning ability
Preferred Qualifications
Experience with live chat support platforms.
Experience handling phone-based customer support.
Familiarity with CRM and customer support tools.
Preferred Candidate Profile
Strong customer-centric attitude.
Ability to work under pressure.
Professional approach to customer interactions.
Excellent interpersonal skills.
Ability to build positive customer relationships.
Job Location
Chennai
How to Apply

Interested candidates can contact:

Mr. Deensha

Email: deensha.ghouse@nistglobal.com
Phone: 7305020637