Senior Client Support Engineer

Job Description

Senior Client Support Engineer / Support Engineer
Company

Tactive

About Tactive

Tactive is driven by a strong culture centered around Ownership, Empowerment, Quality, Speed, Customer Centricity, Team Spirit, Passion, and Care for Each Other. The company focuses on delivering high-quality solutions that help customers gain better control over their projects and operations.

Position

Senior Client Support Engineer / Support Engineer

Experience
2 to 3 Years
Education
Bachelor’s Degree or Master’s Degree in a relevant field
Job Summary

We are looking for a highly motivated Client Support Engineer to provide technical and functional support to global clients. The ideal candidate should possess strong analytical abilities, excellent communication skills, and experience in handling customer support within a software or ERP environment.

Key Skills
Technical & Professional Skills
Excellent verbal and written communication skills
Strong analytical and logical reasoning abilities
Experience handling customers in a support environment
Ability to learn and articulate software-related and technical concepts
Strong troubleshooting and debugging skills
Time management and multitasking capabilities
Self-motivated with the ability to take initiative
Team collaboration and stakeholder management skills
Soft Skills
Customer-focused approach
Problem-solving mindset
Fast learner with adaptability to changing priorities
Ability to manage multiple projects simultaneously
Roles & Responsibilities
Customer Support
Provide support to assigned global clients and client-facing teams.
Resolve customer queries and troubleshoot technical issues.
Gather relevant information required to handle customer inquiries efficiently.
Deliver exceptional customer experience through proactive communication.
Technical Troubleshooting
Investigate, troubleshoot, and debug reported issues.
Perform root cause analysis for software-related problems.
Coordinate with backend and development teams for issue resolution.
Execute bug fixes and enhancements through the helpdesk ticketing system.
Support Operations
Provide L1 and L2 support through:
Phone
Email
Ticketing Systems
Escalate issues appropriately when required.
Maintain accurate documentation and daily activity reports.
ERP Implementation & Consulting
Lead clients through implementation and support phases.
Analyze customer business requirements and objectives.
Recommend ERP implementation priorities and rollout plans.
Evaluate required customization levels during ERP implementation.
Prepare system design documentation and implementation guidelines.
Team Collaboration
Collaborate with Technical Support teams for efficient issue management.
Support and promote best development and support practices.
Work closely with Development Managers and Product Owners to prioritize work items.
Customer Success
Provide issue-based resolutions for customer challenges.
Ensure successful adoption and utilization of ERP solutions.
Build long-term customer relationships through quality service delivery.
Preferred Candidate Profile
Experience in ERP implementation and support environments.
Exposure to customer-facing technical support roles.
Strong understanding of business processes and software applications.
Ability to bridge communication between customers and technical teams.
Experience working in a global support environment is an advantage.
Why Join Tactive?
Empowered work culture with ownership and accountability.
Collaborative and supportive team environment.
Strong focus on employee growth and development.
Opportunity to work directly with global customers.
Long-term career growth in ERP and enterprise software solutions.
How to Apply

Interested candidates can upload their resume through Tactive’s career portal.

Contact

HR: +91 99435 96699