Remote Support Engineer

Job Description

Remote Support Engineer
Job Title

Remote Support Engineer

Employment Type

Full-Time

Experience Required
Total Experience: Minimum 3 Years
Relevant Experience: Minimum 1 Year in Desktop Management within an Enterprise Environment
Educational Qualifications

Candidates must possess any one of the following:

Option 1
Full-time Graduation from a recognized University/Institute
Plus a minimum 1-year Post Graduate Degree/Diploma in Computer Science
Option 2
Engineering Graduate from a recognized Institute
Option 3
3-Year Diploma in Computer Engineering from a recognized Institute
Job Summary

We are seeking a skilled Remote Support Engineer to provide technical support for desktop and laptop environments within a banking/enterprise infrastructure. The candidate will be responsible for installation, configuration, troubleshooting, and maintenance of end-user computing systems while ensuring compliance with organizational IT policies and procedures.

Key Responsibilities
Desktop & Laptop Support
Install and configure desktops and laptops as per organizational standards.
Diagnose and resolve hardware and software-related issues.
Provide remote support to end users and ensure timely issue resolution.
Operating System & Software Support
Support Windows Operating Systems and Office Automation (OA) applications.
Install, configure, and maintain approved software applications.
Troubleshoot application-related issues and coordinate with relevant support teams.
Network & Security Support
Resolve network connectivity issues.
Support antivirus deployment, monitoring, and troubleshooting.
Ensure endpoint security compliance.
Patch & Backup Management
Perform patch management activities as per defined policies.
Support backup management processes and ensure data protection standards are followed.
Vendor Coordination
Coordinate with OEMs, third-party vendors, and internal IT teams for issue resolution.
Escalate unresolved incidents and track them through closure.
Documentation & Compliance
Maintain accurate records of incidents, resolutions, and support activities.
Adhere to IT processes, policies, and service-level agreements (SLAs).
Required Skills
Desktop and Laptop Installation & Configuration
Windows OS Administration
Microsoft Office / Office Automation Support
Hardware & Software Troubleshooting
Network Connectivity Troubleshooting
Antivirus Management
Patch Management
Backup Management
Remote Support Tools
Vendor Coordination
IT Service Management Processes
Preferred Candidate Profile
Experience supporting enterprise or banking environments.
Strong troubleshooting and analytical skills.
Good communication and customer service orientation.
Ability to work independently and handle multiple support requests.
How to Apply

Interested candidates can share their updated resume via:

📱 WhatsApp: 9082948204

📧 Email: As mentioned in the job posting (hidden by recruiter)