Remote Support Engineer

Job Description

Job Description – Remote Support Engineer

Job Title: Remote Support Engineer
Employment Type: Full-Time

Job Summary

We are seeking a Remote Support Engineer to provide technical support for desktop and laptop systems in an enterprise banking environment. The role involves installing and configuring end-user systems, troubleshooting hardware and software issues, resolving network connectivity problems, supporting Microsoft Office applications, managing antivirus and patches, and coordinating with internal IT teams, OEMs, and third-party vendors.

Key Responsibilities
Desktop & Laptop Support
Install and configure desktops and laptops according to organizational standards.
Provide remote technical support to end users.
Diagnose and resolve hardware and software issues.
Coordinate issue resolution with internal IT teams, OEMs, and third-party vendors.
Ensure systems are operational and meet enterprise requirements.
Operating System & Software Support
Install, configure, and maintain operating systems.
Support Office Automation (OA) software used by the organization.
Install and update business applications on client systems.
Troubleshoot software-related issues.
Network Support
Diagnose and resolve network connectivity issues.
Support users with LAN and network access problems.
Coordinate with networking teams for advanced issues when required.
Security & System Maintenance
Manage antivirus installation and updates.
Perform patch management according to organizational policies.
Support backup management processes.
Ensure compliance with IT security procedures.
Vendor Coordination
Work with OEMs and third-party support vendors for hardware and software issue resolution.
Coordinate escalations and track issue resolution.
Required Technical Skills
Desktop Support
Desktop & Laptop Installation
Hardware Troubleshooting
Software Troubleshooting
Remote Support
Operating Systems
Windows Operating Systems
OS Installation & Configuration
Office Applications
Microsoft Office
Office Automation (OA) Software
Networking
Network Connectivity Troubleshooting
LAN Support
Security
Antivirus Management
Patch Management
Backup Management
Educational Qualification

Candidates must possess one of the following:

Full-time Bachelor’s degree from a recognized university plus a minimum 1-year postgraduate degree/diploma in Computer Science, or
Engineering degree from a recognized institute, or
3-year Diploma in Computer Engineering from a recognized institute.
Experience Required
Minimum 3 years of total IT experience.
At least 1 year of experience managing desktops in an enterprise environment.
Required Skills
Technical Skills
Desktop installation and configuration.
Windows operating system support.
Microsoft Office support.
Hardware and software troubleshooting.
Network connectivity troubleshooting.
Antivirus administration.
Patch management.
Backup management.
Vendor coordination.
Soft Skills
Strong analytical and troubleshooting abilities.
Good communication skills.
Customer-focused approach.
Ability to work independently.
Strong coordination and documentation skills.
Preferred Candidate Profile

The ideal candidate should have:

Experience supporting enterprise desktop environments.
Hands-on experience with remote desktop support.
Knowledge of IT support processes and enterprise standards.
Ability to coordinate effectively with vendors and internal IT teams.
How to Apply

Interested candidates can share their updated resume via WhatsApp: +91 90829 48204 or through the email address provided in the original job posting.