Asst Manger/Dy Manager- After Sales

Job Description

Job Title: Head – Customer Relations (National Role)

Job Summary

The Head – Customer Relations will lead Dealer Management System (DMS) operations across the national dealer network, ensuring seamless support for dealer and internal stakeholders. The role focuses on DMS administration, dealer relationship management, user training, process improvement, and coordination with the DMS vendor and internal teams to ensure smooth business operations across sales, aftersales, parts, and finance functions.

Key Responsibilities
Handle dealer queries and complaints related to DMS and ensure resolution within defined SLA timelines.
Coordinate closely with the DMS supplier to ensure uninterrupted DMS operations across BYD India and its dealerships.
Organize and participate in DMS training sessions with the supplier.
Ensure dealership and internal users are adequately trained on DMS usage and reporting.
Manage user access by coordinating with dealers to add new employees and remove inactive users.
Train both new and existing BYD India employees on DMS functionality and reporting.
Collaborate with Sales, Aftersales, Parts, and Finance teams to identify DMS enhancements and coordinate implementation with the supplier.
Support the BYD India IT team during critical operational requirements.
Maintain effective communication with dealers, vendors, and internal stakeholders to ensure smooth system performance.
Monitor system issues and drive continuous process improvements.
Required Qualifications
Graduate degree or higher.
Commerce background preferred.
Costing knowledge is an added advantage.
Experience
5–10 years of relevant experience in customer relations, dealer operations, DMS administration, or automotive dealership support.
Preferred Skills
Experience working with Dealer Management Systems (DMS).
Strong customer relationship and stakeholder management skills.
Knowledge of automotive sales, aftersales, parts, and finance operations.
Excellent communication and coordination abilities.
Problem-solving and analytical skills.
Training and user support experience.
Ability to work with cross-functional teams and external vendors.
Good documentation and reporting skills.
Industry Preference
Automotive industry experience preferred.
Experience supporting dealer networks is highly desirable.
Salary
Best in the industry.
How to Apply

Interested candidates can send their updated resume to:
careers.india@byd.com

Note: Mention your preferred role and preferred job location in the email.

Disclaimer: BYD India follows a merit-based recruitment process and never requests any payment or monetary benefit from candidates during hiring.