Quality Analyst/International Voice Support

Job Description

Job Title:

Quality Analyst / SME / Team Manager – International BPO (Voice Process)

🚀 Hiring for Top MNC – Immediate Openings!

We are hiring experienced professionals in Quality Assurance (BPO – International Voice Process) for multiple roles across Chennai and Coimbatore.

📍 Location:
Chennai
Coimbatore
Job Details:
Job Type: Full-Time (Work From Office – 5 Days)
Shift: 24/7 Rotational / US Night Shift
Interview Mode: Face-to-Face / Virtual
Notice Period: Immediate – 15 Days
Open Positions & Salary:

🔹 SME – Quality Analyst

Experience: 3 – 6 Years
Salary: ₹4 LPA – ₹6.5 LPA

🔹 Team Manager – Quality

Experience: 9+ Years (1+ year team handling mandatory)
Salary: ₹10 LPA – ₹12 LPA
Eligibility Criteria:
🎓 Graduate / Postgraduate (Regular)
📞 Experience in International Voice Process (BPO)
👥 Strong people management skills
🗣 Excellent communication skills
Key Responsibilities:

For SME / Quality Analyst:

Monitor and evaluate calls for quality and compliance
Analyze QA data and identify trends / root causes
Conduct calibration sessions and maintain scoring consistency
Prepare reports, documentation, and performance insights
Collaborate with cross-functional teams and clients
Drive continuous improvement initiatives

For Team Manager:

Lead and manage QA team & Team Leaders
Define and implement quality strategies
Oversee reporting, dashboards, and business reviews
Ensure audit readiness and compliance
Handle client communication and quality governance
Drive CSAT/DSAT improvements and process enhancements
Required Skills:
Experience in Quality Analyst (BPO – Voice Process)
Strong analytical and problem-solving skills
Stakeholder and client management ability
Reporting, documentation, and presentation skills
Adaptability to fast-paced environments
Why Join?
Opportunity to work with a Top MNC
High growth potential in QA leadership roles
Exposure to international clients and processes
Competitive salary and career progression