Customer Support Executive

Job Description

Customer Support Executive – KoinBX | Madurai

Company: KoinBX
Position: Customer Support Executive
Location: Madurai, Tamil Nadu
Job Type: Full-time, Permanent
Work Mode: On-site
Shift: Rotational shifts

Key Responsibilities
Respond to customer queries through chat, phone, and other support channels.
Handle account-related issues and trading-related concerns.
Provide technical assistance and troubleshoot platform issues.
Guide users through platform navigation and features.
Resolve customer problems promptly and accurately.
Escalate complex issues and coordinate with internal teams.
Maintain a professional and empathetic approach with customers.
Contribute suggestions to improve customer-support processes.
Stay updated on cryptocurrency industry developments and platform features.
Requirements
Excellent English and Hindi communication skills.
Strong interpersonal and customer-handling skills.
Good computer and typing skills.
Ability to troubleshoot and explain technical issues clearly.
Willingness to work in rotational shifts.
Customer-focused and professional attitude.
Benefits & Work Environment
Provident Fund
Full-time permanent employment
Exposure to blockchain and cryptocurrency technology.
Performance-driven and growth-oriented environment.
Opportunities to work with experienced technology professionals.
Apply

📞 7200243617