Service Desk Engineer

Job Description

Technical Support Engineer / IT Support

Experience: 1–3 years
Work Environment: 24/7 support with rotational shifts

Key Responsibilities

Act as the first point of contact for customers requiring technical assistance via phone, email or chat
Perform remote troubleshooting using diagnostic tools and structured questioning
Analyze customer issues and identify the most appropriate solutions
Handle users at different levels while maintaining a strong customer-service approach
Work effectively in a 24/7 rotational-shift environment

Requirements

1–3 years of experience in a similar technical support role
Strong written and verbal communication
Good troubleshooting and diagnostic skills
Customer-oriented approach
Willingness to work rotational shifts

Apply: careers@cognisive.com