Technical Support Associate

Job Description

Technical Support Associate – IntouchCX

Company: IntouchCX
Location: Bangalore
CTC: Up to ₹4 LPA
Experience: Freshers / Experienced can apply
For experienced candidates: Minimum 6 months Technical Support experience with international customers
Relocation: Candidates from other locations must be willing to relocate to Bangalore.

Key Responsibilities

Troubleshoot customer software and hardware issues through phone, email and remote access
Diagnose and resolve technical problems and recommend appropriate solutions
Install, maintain and troubleshoot operating systems and applications
Assemble, install and troubleshoot computers, laptops and notebooks
Resolve Internet, Intranet and VPN connectivity issues
Manage customer expectations regarding resolution/response times
Provide high-quality customer service and ensure customer satisfaction

Requirements

Strong technical troubleshooting knowledge
Excellent spoken English
Strong communication and customer-service skills
Good analytical and problem-solving abilities
High emotional intelligence and sound judgment
Interest in IT, consumer electronics and technology products
Ability to quickly learn new technologies and products

Benefits

Performance-based incentives
Learning and career-growth opportunities
Rewards and recognition programs
Free food and transport at the onsite location
Medical insurance

How to Apply

Upload your resume through InHire
Or email your resume to info@hirely.in