IT Support Specialist

Job Description

IT Support / Service Desk Engineer

Experience: 2–3 years
Work Type: IT Support / Helpdesk / Service Desk
Shift: Rotational shifts, including nights and weekends

Key Responsibilities

Troubleshoot hardware, software and network issues
Manage support requests through ticketing systems and ensure timely resolution
Install, configure and maintain Windows, Linux and Mac laptops/desktops
Troubleshoot MS Office, G-Suite, MS Outlook, CrowdStrike and printers
Handle basic L1 networking issues
Perform diagnostics and root-cause analysis
Configure/manage VPNs, content filtering and endpoint security
Work with CrowdStrike, DLP and related security tools

Required Skills

2–3 years’ IT support/helpdesk/service desk experience
Windows, Linux and Mac support
Networking fundamentals: TCP/IP, drive mapping, data sharing
Ticketing and monitoring tools
ITIL knowledge
Exposure to Fortinet Firewall, CrowdStrike, Ivanti, BitLocker and DLP
Strong communication, time management and interpersonal skills

Preferred: A+, N+ or hardware/networking certifications

Apply: d.srimantini@imeritconsultant.net