Customer Care BPO

Job Description

Customer Care Executive – Voice / Non-Voice (Inbound & Outbound)

Industry: BPO / Call Center / Customer Service
Job Type: Full-Time

Job Locations
Bangalore
Pune
Noida
Experience
Freshers to 5 years
Qualification
12th Pass or Any Graduate (depending on the client requirement)
Shift Timings
Rotational Shifts
Day Shifts
Night Shifts (process-dependent)
Key Responsibilities
Handle inbound and outbound customer calls professionally.
Resolve customer queries, complaints, billing, and technical issues.
Provide product and service information.
Maintain accurate customer records in CRM systems.
Meet performance metrics such as:
Average Handle Time (AHT)
Customer Satisfaction (CSAT)
First Call Resolution (FCR)
Handle email and chat support for non-voice processes.
Escalate unresolved issues to the appropriate teams.
Required Skills
Good communication skills in English and/or regional languages.
Basic computer knowledge.
Typing speed of 30–35 WPM.
Good interpersonal and problem-solving skills.
Willingness to work rotational or night shifts.
Prior BPO/customer service experience is an advantage.
Immediate joiners preferred.
Employee Benefits
5-day work week (client dependent).
Performance-based incentives.
Cab facility for night shifts.
On-the-job training.
Career growth opportunities across multiple business verticals.
How to Apply

White Horse Manpower Consultancy Pvt. Ltd.

Address:
#12, Office 156, 3rd Floor, Jumma Masjid Golden Complex,
Jumma Masjid Road, Bangalore – 560051

Contact Numbers:

9342431048
9342431049
9972020040
9972020050
9900777511
8884433331

Website: www.whitehorsemanpower.in