Process Specialist

Job Description

Job Description – Process Specialist (Technical Support – Cloud Environment)

Job Title: Process Specialist – Technical Support (Cloud Environment)
Location: Hyderabad / Coimbatore
Experience: Minimum 2 Years
Education: Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field

Job Summary

We are seeking a Process Specialist – Technical Support (Cloud Environment) to provide technical support for cloud-based applications and infrastructure. The ideal candidate should have experience in cloud support, system administration, troubleshooting web technologies, APIs, and enterprise IT environments while delivering high-quality customer support.

Key Responsibilities
Provide technical support for cloud applications, services, and enterprise environments.
Diagnose and troubleshoot customer-reported issues related to cloud infrastructure and applications.
Investigate problems involving web protocols, authentication, networking, and system connectivity.
Analyze application logs and system events to identify root causes and implement resolutions.
Support APIs, SQL databases, and Active Directory environments.
Perform troubleshooting using Windows and Linux command-line tools.
Resolve issues related to HTTPS, DNS, SSL/TLS certificates, email routing, and network connectivity.
Escalate complex technical issues to engineering or product teams when necessary.
Document incidents, troubleshooting steps, and solutions in the ticketing system.
Work collaboratively with cross-functional teams to improve customer experience.
Participate in rotational or night shifts to provide continuous support coverage.
Required Skills
Minimum 2 years of experience in Technical Support, Cloud Support, or System Administration.
Hands-on experience with cloud environments and enterprise support.
Strong knowledge of:
HTTPS
DNS
SSL/TLS
Web protocols
Experience working with:
REST APIs
SQL
Active Directory
Windows and Linux command-line tools
Knowledge of email routing and log analysis.
Basic scripting skills in:
Python
JavaScript
HTML
Strong analytical, troubleshooting, and problem-solving skills.
Excellent verbal and written communication skills.
Preferred Certifications
CompTIA Network+
CompTIA Security+
CompTIA Linux+
Microsoft Certified: Azure Administrator Associate
Google Cloud Certified – Associate Cloud Engineer
Preferred Competencies
Cloud Infrastructure Support
Incident Management
System Administration
Networking Fundamentals
Log Analysis
Customer Support
Scripting and Automation
Work Environment
Rotational or Night Shifts
Customer-facing Technical Support role
How to Apply

Interested candidates can share their updated CV via WhatsApp to Noor: +91 89519 92036.