Customer Technical Support Engineer

Job Description

Job Description – Technical Customer Support Engineer (Robotics Project) | Movate

Job Title: Technical Customer Support Engineer – Robotics Project

Company: Movate

Job Overview:
Movate is hiring a Technical Customer Support Engineer to support its Robotics Project. The role involves providing voice-based customer support, troubleshooting technical issues, maintaining CRM records, and delivering excellent customer service. Candidates should possess strong communication skills along with a basic technical background in programming and automation concepts.

Key Responsibilities
Handle inbound and outbound customer interactions professionally and within defined SLAs.
Communicate effectively with customers through calls while following standard communication scripts.
Understand customer issues, identify root causes, and provide appropriate solutions or alternatives.
Provide technical support related to robotics process automation and workflow automation tools.
Build positive customer relationships by delivering high-quality service.
Record and update all customer interactions accurately in the UiPath CRM database.
Attend training sessions and knowledge-sharing programs to improve technical and customer service skills.
Meet individual and team KPIs, including quality, productivity, and customer satisfaction metrics.
Required Skills
Excellent verbal and written communication skills.
Strong customer handling and interpersonal skills.
Basic understanding of Robotics Process Automation (RPA) and workflow automation.
Familiarity with CRM platforms such as Salesforce.
Good analytical and problem-solving abilities.
Ability to multitask and manage priorities effectively.
Basic programming knowledge in:
.NET
C/C++
Java
Object-Oriented Programming (OOP)
SQL
Eligibility Criteria
Minimum 12 months of experience in customer support.
Bachelor’s degree in Engineering, Technology, Computer Science, or a related field.
Proven customer service experience with strong communication skills.
Ability to work from the office.
Willingness to work in rotational night shifts.
Willing to sign a 2-year service agreement.
Preferred Qualifications
Experience using CRM systems (Salesforce preferred).
Knowledge of UiPath or other RPA tools is an advantage.
Consistent performance in customer service environments.
Work Environment
Work From Office (WFO)
Rotational Night Shifts
Customer Support – Robotics Project
How to Apply

Interested candidates can send their updated resume to:

Email: priyanka.thangadurai@movate.com