Technical Support – voice

Job Description

Job Description – Technical Support Associate (Semi-Voice Process)

Job Title: Technical Support Associate – Semi-Voice Process
Employment Type: Full-Time
Location: Bangalore
Process: Domestic Technical Support – Semi-Voice
Shift: Rotational Day Shifts (No Night Shifts)
Experience: 0–4 Years

Job Summary

A leading multinational company is hiring Technical Support Associates for its Domestic Semi-Voice Technical Support Process. The role involves providing technical assistance through voice, chat, and email channels, troubleshooting customer issues, and delivering an excellent customer experience. This opportunity is ideal for freshers and experienced professionals looking to build a career in technical support.

Key Responsibilities
Customer Support
Handle customer interactions through voice, chat, and email channels.
Respond to customer queries in a professional and timely manner.
Deliver high-quality customer service while maintaining customer satisfaction.
Technical Support
Provide first-level technical assistance for products and services.
Troubleshoot software, hardware, and internet connectivity issues.
Guide customers through step-by-step troubleshooting procedures.
Resolve technical issues efficiently or escalate them when necessary.
Incident Management
Identify and analyze customer-reported issues.
Escalate complex technical problems to higher-level support teams.
Follow standard support procedures and service guidelines.
Ensure timely resolution of customer requests.
Documentation
Record customer interactions accurately.
Document troubleshooting steps and issue resolutions.
Maintain support records using internal systems.
Performance & Quality
Meet customer satisfaction (CSAT) and service quality targets.
Ensure timely issue resolution within defined service levels.
Continuously improve technical and customer service skills.
Required Technical Skills
Operating Systems
Basic understanding of Windows operating systems.
Networking
Basic knowledge of:
Internet connectivity
Network troubleshooting
Connectivity issues
Software Support
Basic software troubleshooting.
Application support fundamentals.
Educational Qualification
Any Graduate or equivalent qualification.
Experience Required
0 months to 4 years of experience in:
Technical Support
IT Helpdesk
Customer Support
BPO
Semi-Voice Process
Freshers are welcome to apply.
Required Skills
Technical Skills
Basic operating system knowledge.
Basic internet and network troubleshooting.
Fundamental software troubleshooting skills.
Ability to diagnose and resolve common technical issues.
Communication Skills
Good verbal and written communication in English.
Knowledge of Hindi and/or Kannada is preferred.
Good customer interaction and listening skills.
Soft Skills
Strong problem-solving ability.
Customer-focused attitude.
Quick learner with a willingness to grow.
Ability to work effectively in a team.
Good documentation and multitasking skills.
Preferred Candidate Profile

The ideal candidate should:

Have an interest in technical troubleshooting.
Possess strong communication and interpersonal skills.
Be willing to work rotational day shifts only.
Demonstrate a positive attitude and eagerness to learn.
Be committed to delivering excellent customer service.
Work Schedule
Rotational Day Shifts
No Night Shifts
Work Location

Bangalore

How to Apply

Interested candidates can contact:

Nihal: 8884350424
Harry: 7619218164
Nithin: 7829122825
Raj: 9845162196
Anu: 6361532602

Email: hr12.tpn@gmail.com