Chat Process
Job Description
ob Description (JD): International BPO Executive – Chat/Voice Process
Job Title: International BPO Executive (Chat/Voice Process)
Company: Teleperformance
Job Type: Full-Time
Work Mode: Work From Office (WFO)
Job Summary
Teleperformance is hiring International BPO Executives to provide high-quality customer support through voice and chat processes. The role involves handling customer queries, resolving issues efficiently, and ensuring a positive customer experience while adhering to company quality standards.
Key Responsibilities
Handle inbound and/or outbound customer interactions via voice and chat.
Understand customer concerns and provide timely, accurate, and effective resolutions.
Maintain a professional, courteous, and customer-focused approach.
Escalate unresolved issues to the appropriate team when necessary.
Accurately document customer interactions in the CRM or ticketing system.
Meet productivity, quality, and customer satisfaction (CSAT) targets.
Learn and adapt to new products, services, and process updates.
Follow company policies, compliance requirements, and standard operating procedures.
Required Skills
Good verbal and written communication skills in English.
Strong customer service and interpersonal skills.
Problem-solving and analytical abilities.
Basic computer knowledge and typing skills.
Ability to work in a fast-paced environment.
Willingness to learn and adapt to new processes.
Team player with a positive attitude.
Eligibility
Freshers and experienced candidates can apply.
Graduation/12th qualification as per company process requirements.
Candidates willing to work from the office.
Comfortable working in rotational shifts, if required.
Preferred Qualifications
Previous experience in International Voice/Chat Process or BPO is an advantage.
Familiarity with CRM tools and customer support systems is a plus.
Benefits
Permanent employment opportunity.
Professional training and skill development.
Career growth opportunities within Teleperformance.
Dynamic and collaborative work environment.
Work Location
Work From Office (Location as per Teleperformance hiring requirements).
How to Apply
Interested candidates can contact the HR team for more information:
Phone: +91 77409 25094
