Customer Support

Job Description

Job Description – Customer Support Account Lead (Supply Chain Management)

Designation: Customer Support Account Lead – Supply Chain Management
Industry: Aerospace
Employment Type: Permanent
Job Location: Bengaluru

Job Summary

We are seeking an experienced Customer Support Account Lead to manage customer accounts and support supply chain operations within the aerospace industry. The role involves acting as the primary point of contact for customers, ensuring timely order execution, coordinating with internal teams, and maintaining high levels of customer satisfaction.

Key Responsibilities
Serve as the primary point of contact for customer accounts.
Manage customer inquiries, order status updates, and issue resolution.
Coordinate with Supply Chain, Procurement, Logistics, Production, and Sales teams to ensure smooth order fulfillment.
Monitor customer orders from receipt through delivery.
Ensure timely communication regarding shipment schedules, delays, and inventory availability.
Maintain accurate customer records and account documentation.
Track key performance indicators (KPIs) and prepare customer service reports.
Resolve customer complaints and escalate critical issues when necessary.
Build and maintain strong customer relationships to ensure long-term satisfaction.
Ensure compliance with company policies and aerospace industry quality standards.
Eligibility
Education: Any Graduate or equivalent qualification.
Experience: Minimum 2+ years of experience in:
Customer Support
Customer Service
Account Management
Supply Chain Management
Order Management
Logistics Coordination
Required Skills
Customer Relationship Management
Supply Chain Coordination
Order Processing
Problem-Solving and Issue Resolution
Excellent Communication Skills
Documentation and Reporting
MS Office (Excel, Word, PowerPoint)
Time Management
Stakeholder Management
Team Collaboration
Preferred Skills
Experience in the Aerospace or Manufacturing industry.
Knowledge of supply chain processes and customer account management.
Ability to manage multiple customer accounts simultaneously.
Strong analytical and organizational skills.
Salary
Salary will be based on experience and interview performance.
Employment Type
Permanent
Full-time
Job Location

Bengaluru

How to Apply

Interested candidates can share their resume via WhatsApp:

Contact: 90352 00041