Telesales Executive

Job Description

Job Title

Gold Loan Tele-Caller

Industry

Banking / Financial Services / Gold Loans

Employment Type

Full-Time

Job Summary

We are looking for a dynamic and target-oriented Gold Loan Tele-Caller to generate leads and promote Gold Loan products to potential customers. The role involves making outbound calls, engaging with inactive and prospective customers, generating quality leads, and supporting branch teams in achieving business targets.

Key Responsibilities
Make a minimum of 100 outbound calls daily to promote Gold Loan products.
Generate leads from:
Existing inactive customers in the branch database.
New customers from the open market.
Explain Gold Loan features, benefits, interest rates, and eligibility criteria to customers.
Maintain a high conversion ratio through effective communication and follow-up.
Coordinate with branch staff and managers to ensure smooth lead closure and loan processing.
Maintain accurate records of customer interactions and follow-up activities.
Address customer queries and provide timely solutions.
Build and maintain strong customer relationships to encourage repeat business.
Achieve daily, weekly, and monthly lead generation and conversion targets.
Support branch business growth through customer acquisition initiatives.
Required Skills
Excellent verbal communication skills.
Strong sales and negotiation abilities.
Customer-focused approach.
Good relationship-building skills.
Ability to work under targets and deadlines.
Basic computer knowledge and data entry skills.
Team collaboration and coordination skills.
Preferred Qualifications
Any Degree / Diploma / Higher Secondary (12th Pass).
Prior experience in Telecalling, Customer Service, Sales, Banking, NBFC, Gold Loan, or Financial Services is preferred.
Freshers with strong communication skills may also apply.
Key Performance Indicators (KPIs)
Minimum 100 calls per day.
Lead generation targets.
Customer conversion rate.
Customer satisfaction and follow-up effectiveness.
Contribution to branch business growth.
Contact Details

Phone: 7994496207 / 8608286017
Email: hrerd@muthootgroup.com