US Sales Manager

Job Description

Job Title

Sales & Service Manager – US Shift

Job Code

VHSS03

Company

Vanan Online Services, Inc.

Employment Type

Full-Time

Work Location

Remote (India)

Shift Timing

8:00 PM – 5:00 AM IST (US Rotational Shift)

Experience Required

6–8 Years

Compensation

Negotiable based on experience

About Vanan Online Services

Vanan Online Services is a leading provider of transcription, translation, voice-over, typing, captioning, and language-related solutions. The company serves clients across the United States and globally, delivering high-quality language and content services through a customer-centric approach.

Position Summary

We are seeking an experienced Sales & Service Manager to lead, mentor, and optimize the performance of our sales and customer service teams. The ideal candidate will possess strong leadership skills, a proven track record in sales management, and expertise in driving customer satisfaction and operational excellence.

This role requires a strategic leader who can manage team performance, develop talent, implement best practices, and ensure the achievement of business goals while maintaining exceptional service standards.

Key Responsibilities
Sales Team Management
Lead day-to-day operations of the sales team.
Ensure achievement of individual and team sales targets.
Monitor team productivity and overall performance.
Support consultants during high-volume periods and critical business needs.
Performance Management
Track, monitor, and evaluate consultant KPIs and performance metrics.
Prepare appraisal reports and submit performance updates to senior management.
Design and implement Performance Improvement Plans (PIPs) for underperforming employees.
Conduct regular coaching, mentoring, and feedback sessions.
Customer Service Excellence
Handle escalation calls, complex customer concerns, and service-related issues.
Ensure prompt and professional issue resolution.
Drive customer satisfaction, retention, and loyalty initiatives.
Foster a customer-first culture across the organization.
Reporting & Analytics
Prepare weekly, monthly, and quarterly performance reports.
Analyze team performance data and recommend improvements.
Present insights and recommendations to management.
Process Improvement
Create, update, and maintain Standard Operating Procedures (SOPs).
Develop guidelines, workflows, and best practices for sales and service operations.
Ensure compliance with company policies, quality standards, and operational procedures.
Leadership & Collaboration
Collaborate with senior management on target planning and business strategies.
Support workforce development and succession planning initiatives.
Build a high-performance team environment through effective leadership.
Required Qualifications
Education
Bachelor’s Degree preferred.
Additional certifications in Sales, Customer Service, Leadership, or Business Management are advantageous.
Experience
6–8 years of experience in:
Sales Management
Customer Service Leadership
Team Management
International sales or customer service experience preferred.
Required Skills & Competencies
Leadership Skills
Team management and supervision
Coaching and mentoring
Employee development
Performance management
Sales Management
Sales planning and execution
Target achievement
KPI monitoring
Revenue growth strategies
Customer Service
Escalation management
Customer satisfaction improvement
Retention strategies
Service quality management
Technical Skills
CRM systems and reporting tools
Performance tracking software
Data analysis and reporting
Communication Skills
Excellent verbal and written English communication
Presentation and reporting skills
Stakeholder management
Personal Attributes
Target-driven and results-oriented
Strong problem-solving abilities
Proactive and self-motivated
Flexible and adaptable
Ability to work independently in a remote environment
Key Performance Indicators (KPIs)
Team sales target achievement
Customer satisfaction scores
Employee productivity metrics
Consultant performance improvements
Customer retention rates
SLA and quality compliance
Team development and engagement
Why Join Vanan Online Services?
100% Remote Work Opportunity
Leadership Role with Growth Potential
International Business Exposure
Dynamic and Fast-Paced Work Environment
Opportunity to Influence Team Performance and Business Success
Competitive Compensation Package
Interview Process
Round 1

Interview with COO

Round 2

Interview with CEO

Interview Timing: 5:00 PM – 11:00 PM IST

Contact Information

HR Contact: Harithira

Phone: 8939234429

Position: Sales & Service Manager – US Shift

Location: Remote (India)

Experience: 6–8 Years

Industry: Sales Management / Customer Service / International Operations