Customer Technical Support Engineer

Job Description

Technical Customer Support Engineer – Robotics Project
Company

Movate

Position

Technical Customer Support Engineer – Robotics Project

Employment Type

Full-Time

Work Mode

Work From Office

Shift

Rotational Night Shifts

Service Agreement

2 Years

Job Summary

Movate is seeking a Technical Customer Support Engineer to support its Robotics Project. The ideal candidate will be responsible for handling customer interactions, resolving technical queries, maintaining customer records, and ensuring exceptional customer satisfaction.

This role requires a combination of technical knowledge, customer support expertise, and strong communication skills to effectively support robotics process automation and workflow automation solutions.

Key Responsibilities
Customer Support
Manage inbound and outbound customer interactions in a timely and professional manner.
Follow established communication scripts while handling various customer scenarios.
Understand customer requirements and provide accurate information, solutions, and alternatives.
Deliver excellent customer service while maintaining a positive customer experience.
Technical Assistance
Possess a basic understanding of Robotics Process Automation (RPA) and workflow automation tools.
Research customer issues and troubleshoot technical concerns.
Assist customers with product-related queries and support requests.
Relationship Management
Build sustainable relationships with customers through proactive engagement.
Ensure customer satisfaction by going the extra mile in resolving concerns.
Adapt communication styles to different customer personalities and requirements.
Documentation & CRM Management
Record and maintain customer interactions in the UiPath-owned CRM database.
Ensure all customer information and support activities are accurately documented.
Utilize CRM tools and processes to track and manage customer cases effectively.
Continuous Learning & Performance
Attend educational sessions and training programs to improve technical and customer support skills.
Stay updated on product enhancements and support procedures.
Meet individual and team performance metrics, quality standards, and productivity targets.
Required Qualifications
Experience
Minimum 12 months of experience in a Customer Support or Technical Support role.
Proven track record of meeting or exceeding performance targets.
Education
Bachelor’s Degree in:
Engineering
Technology
Computer Science
Related Technical Discipline
Technical Skills
Basic programming knowledge in:
.NET
C/C++
Java
Understanding of:
Object-Oriented Programming (OOP) Concepts
SQL
Robotics Process Automation (RPA) fundamentals
Workflow Automation concepts
Customer Support Skills
Strong customer handling and problem-solving abilities.
Excellent verbal and written communication skills.
Active listening and interpersonal skills.
Ability to provide customer-focused solutions.
Tools & Platforms
Familiarity with CRM systems, preferably Salesforce.
Experience with customer support processes and documentation practices.
Personal Attributes
Customer-focused mindset.
Adaptability to different customer personalities and situations.
Strong multitasking and time-management skills.
Ability to prioritize tasks and work effectively in a fast-paced environment.
Preferred Skills
Exposure to UiPath or other RPA platforms.
Experience supporting automation products or enterprise software.
Technical troubleshooting experience in software applications.
Work Requirements
Willingness to work from the office.
Comfortable working rotational night shifts.
Ability to sign and commit to a 2-year service agreement.
Why Join Movate?
Opportunity to work on cutting-edge Robotics and Automation projects.
Exposure to global customer support operations.
Professional growth in RPA and enterprise technology domains.
Continuous learning and development opportunities.
Application Process

Interested candidates may share their updated resume to:

📧 priyanka.thangadurai@movate.com