Technical Support

Job Description

Technical Support Associate (Semi Voice Process)
Company

Personal Network

Job Title

Technical Support Associate – Semi Voice Process

Location

Bangalore

Employment Type

Full-Time

Experience

0 – 4 Years

Shift Timing

Day Shifts Only (No Night Shifts)

Process

Domestic Technical Support – Semi Voice

Job Summary

A leading multinational company is hiring Technical Support Associates for its Domestic Semi Voice Process. This role is ideal for candidates who enjoy troubleshooting technical issues, interacting with customers, and building a long-term career in technical support and customer service.

The selected candidates will provide technical assistance through a combination of voice calls, chat, and email support channels while ensuring high customer satisfaction and timely issue resolution.

Key Responsibilities
Handle customer interactions through voice, chat, and email support channels.
Provide first-level technical assistance and troubleshooting support.
Diagnose and resolve software, hardware, internet connectivity, and application-related issues.
Guide customers through step-by-step solutions and troubleshooting procedures.
Escalate unresolved or complex issues to relevant support teams.
Maintain accurate records of customer interactions and resolutions.
Meet customer service metrics including:
Customer Satisfaction (CSAT)
Resolution Time
Quality Standards
Productivity Targets
Ensure a professional and customer-focused support experience.
Required Skills
Technical Skills
Basic understanding of:
Windows Operating Systems
Internet Connectivity
Software Troubleshooting
Basic Hardware Support
Ability to identify and resolve common technical issues.
Communication Skills
Good verbal and written communication skills in English.
Knowledge of Hindi and/or Kannada is preferred.
Ability to communicate technical solutions in a simple and customer-friendly manner.
Soft Skills
Strong problem-solving mindset.
Customer-centric approach.
Quick learning ability.
Team player with a positive attitude.
Ability to work in a fast-paced support environment.
Eligibility Criteria
Experience
Freshers (0 Months Experience) can apply.
Candidates with up to 4 years of experience in:
Technical Support
BPO
IT Helpdesk
Customer Support
Semi Voice Process
are welcome to apply.
Educational Qualification
Any Graduate or Undergraduate with good communication and technical aptitude.
Benefits
Opportunity to work with a reputed multinational company.
Day shift work schedule (No night shifts).
Career growth opportunities in Technical Support and IT Services.
Structured training and learning environment.
Exposure to enterprise customer support operations.
Contact Details
Recruiters
Nihal – 8884350424
Harry – 7619218164
Nithin – 7829122825
Raj – 9845162196
Anu – 6361532602
Email

hr12.tpn@gmail.com

Job Location

Bangalore, Karnataka