Desktop Support Engineers

Job Description

Desktop Support Engineer (L1)
Job Title

Desktop Support Engineer (L1)

Employment Type

Full-Time

Experience

1 – 6 Years

Number of Openings

70+

Locations
Hyderabad
Mumbai
Bangalore
Gurugram
Delhi NCR
Notice Period
Immediate Joiners Preferred
Candidates Currently Serving Notice Period Can Also Apply
Job Summary

We are hiring Desktop Support Engineers (L1) to provide end-user technical support and maintain desktop computing environments. The ideal candidate should possess strong troubleshooting skills, experience with Windows operating systems, and hands-on knowledge of desktop support tools and technologies.

Key Responsibilities
Provide first-level technical support to end users for hardware, software, and network-related issues.
Install, configure, and troubleshoot Windows desktop operating systems.
Perform operating system installations, upgrades, and patches.
Support Microsoft Office applications, Outlook, and other business software.
Manage user accounts and permissions through Active Directory.
Diagnose and resolve desktop, laptop, printer, and peripheral issues.
Configure and maintain desktop hardware and software environments.
Escalate complex issues to higher-level support teams when required.
Maintain accurate records of incidents, requests, and resolutions.
Ensure timely resolution of tickets in accordance with service-level agreements (SLAs).
Required Skills
Technical Skills
Desktop Support (L1/L2/L3 Exposure)
Windows Desktop Operating Systems
OS Installation and Configuration
Active Directory Administration
Hardware & Software Troubleshooting
System Configuration and Maintenance
Microsoft Office Suite
Microsoft Outlook
User Account Management
Basic Networking Knowledge
Soft Skills
Strong problem-solving abilities
Excellent communication skills
Customer-focused approach
Ability to work independently and within a team
Good documentation and reporting skills
Preferred Qualifications
Experience in IT Helpdesk, Desktop Support, or End-User Computing environments.
Familiarity with ticketing systems and incident management processes.
Knowledge of enterprise IT support operations is an advantage.
Why Join?
Large-scale hiring with multiple openings.
Opportunity to work across major metropolitan cities.
Exposure to enterprise desktop support environments.
Career growth opportunities in IT Infrastructure and End-User Support.
Application Details
Email

digital@mnrsolutions.in

Contact / WhatsApp

+91 98105 03283

Recruiter

MNR Solutions