Desktop Support

Job Description

Technical Support Executive – Domestic Voice Process (English & Hindi)
Company

Leading Multinational Company (MNC)

Job Location

Bangalore

Employment Type

Full-Time

Experience Required

0 – 4 Years

Education Qualification
Any Graduate
10+3
MCA
Salary

₹2.6 LPA – ₹4.0 LPA

Shift

Day Shift

Job Summary

We are looking for enthusiastic and customer-focused Technical Support Executives to join our Domestic Voice Support team. The ideal candidate should possess strong communication skills in English and Hindi, a customer-centric approach, and the ability to troubleshoot basic technical issues effectively.

Key Responsibilities
Handle inbound and outbound customer calls professionally.
Provide technical assistance and troubleshooting support for products and services.
Guide customers through step-by-step solutions over the phone.
Maintain a courteous, patient, and professional attitude while interacting with customers.
Accurately document customer issues, actions taken, and resolutions provided.
Meet key performance indicators (KPIs) such as:
First Call Resolution (FCR)
Customer Satisfaction (CSAT)
Quality Scores
Escalate unresolved issues to appropriate teams when necessary.
Ensure compliance with company policies and service standards.
Required Skills
Excellent communication skills in English and Hindi.
Strong customer service orientation.
Basic technical troubleshooting knowledge.
Good listening and problem-solving skills.
Ability to work in a fast-paced environment.
Willingness to learn and adapt to new technologies.
Why Join Us?
Opportunity to work with a reputed multinational company.
Structured training and career growth opportunities.
Competitive salary package.
Professional and supportive work environment.
Exposure to technical support and customer service operations.
Contact Details

For Immediate Consideration:

Nihal: 8884350424
Harry: 7619218164
Nithin: 7829122825
Raj: 9845162196
Anu: 6361532602
Email

hr12.tpn@gmail.com