BPO Customer Support

Job Description

Customer Support Executive – US International Voice Process
Company

Alorica (Hiring through JobShop)

Job Location
Bhartiya City, Bangalore
Bellandur, Bangalore
Job Type

Full-Time

Shift

Night Shift (US Process)

Experience Required
Freshers can apply
Experienced candidates are welcome
Salary & Benefits
For Freshers
₹22,000 per month
₹4,400 Night Shift Allowance
Attractive Performance Incentives
For Experienced Candidates
₹28,000 per month
₹4,400 Night Shift Allowance
Performance-Based Incentives
Additional Benefits
One-Way Cab Facility
Joining Bonus after successful completion of 3 months
Career Growth Opportunities
Dynamic and Supportive Work Environment
Incentive Programs and Rewards
Opportunity to work with a leading global brand
Key Responsibilities
Handle customer interactions through voice support.
Resolve customer queries and concerns effectively.
Deliver exceptional customer service and maintain customer satisfaction.
Escalate complex issues to the appropriate teams when required.
Maintain accurate records of customer interactions.
Meet quality, productivity, and customer satisfaction targets.
Required Skills
Excellent English communication skills.
Strong customer service orientation.
Good problem-solving and interpersonal skills.
Ability to work in a fast-paced environment.
Basic computer knowledge and typing skills.
Willingness to work in night shifts.
Eligibility Criteria
Freshers with excellent communication skills.
Candidates with International Voice Process experience preferred.
Customer-focused mindset with a positive attitude.
Ability to work independently and as part of a team.
Why Join Alorica?
Competitive salary package
Night shift allowance
Attractive incentive structure
Career advancement opportunities
Professional and friendly work culture
Exposure to global customer service operations
Contact Information

HR Contact:

Heena: 9380976296
9964080000

Website:

JobShop.ai