Telecalling Executive

Job Description

Telecalling Executive – Malayalam Process
Company

Global Hearing Aid Centre

Job Title

Telecalling Executive – Malayalam Process

Location

Coimbatore, Tamil Nadu

Employment Type

Full-Time

Shift

Morning Shift

Job Summary

Global Hearing Aid Centre is looking for enthusiastic and customer-focused Telecalling Executives to join its team in Coimbatore. This role is ideal for freshers and individuals seeking to start a career in customer support within a professional and supportive work environment.

The selected candidate will interact with customers in Malayalam, provide information about products and services, assist with inquiries, and maintain accurate customer records. This is a non-target-based role focused on delivering exceptional customer service and building positive customer relationships.

Key Responsibilities
Customer Support
Attend incoming customer calls and respond to inquiries professionally.
Communicate effectively with customers in Malayalam.
Provide accurate information regarding products and services.
Ensure a positive and satisfactory customer experience.
Lead Follow-Up
Follow up with prospective customers and leads.
Explain products, services, and available solutions clearly.
Support customers by addressing questions and concerns patiently.
Customer Relationship Management
Build rapport and maintain professional relationships with customers.
Deliver courteous, empathetic, and pressure-free customer interactions.
Understand customer needs and provide appropriate assistance.
Documentation & Reporting
Maintain accurate call logs and customer records.
Update lead details and customer information in the system.
Ensure proper documentation of all customer interactions.
Eligibility Criteria
Educational Qualification
Any Graduate or Undergraduate
Experience
Freshers are welcome to apply.
Candidates interested in building a career in customer support are encouraged to apply.
Language Requirement
Mandatory
Fluent Spoken Malayalam
Preferred
Basic Tamil and English communication skills
Required Skills
Excellent Malayalam communication skills.
Good interpersonal and listening skills.
Customer-focused attitude.
Basic computer knowledge.
Attention to detail in maintaining records.
Positive, patient, and helpful approach to customer interactions.
Preferred Candidate Profile
Candidates residing in or near Coimbatore.
Freshers looking to start a career in customer service.
Individuals with a compassionate and service-oriented mindset.
Compensation & Benefits
Competitive Salary Package
Performance Bonus
Paid Sick Leave
Supportive and Friendly Work Environment
Career Growth Opportunities
Why Join Global Hearing Aid Centre?
Work in a meaningful healthcare-related industry.
Opportunity to positively impact customers’ quality of life.
No sales pressure or aggressive targets.
Supportive team culture and learning environment.
How to Apply
Contact Number

📞 95430 56048