Customer Service Representative

Job Description

Customer Support Executive
Job Title

Customer Support Executive

Employment Type

Full-Time

Work Mode

Work From Office during Training Period → Work From Home upon Successful Completion of Training

Job Summary

We are seeking a customer-focused and proactive Customer Support Executive who enjoys interacting with people and resolving customer concerns. The ideal candidate will be responsible for delivering exceptional customer service, handling customer inquiries, maintaining accurate records, and building strong customer relationships.

This role offers an excellent opportunity for professionals who possess strong communication skills, multitasking abilities, and a passion for customer satisfaction.

Key Responsibilities
Customer Communication
Communicate with customers through phone calls, emails, and chat platforms.
Respond to customer inquiries in a professional and timely manner.
Build positive customer relationships through excellent service and support.
Customer Support & Issue Resolution
Provide accurate information regarding products, pricing, and availability.
Resolve customer concerns and queries efficiently.
Escalate complex issues to the appropriate departments when necessary.
Ensure a positive customer experience throughout the interaction.
Coordination & Collaboration
Work closely with internal teams and departments to address customer requirements.
Coordinate with relevant stakeholders to ensure timely issue resolution.
Maintain smooth communication between customers and internal teams.
Data Management
Perform data entry and update customer information across multiple platforms.
Maintain accurate records of customer interactions and service requests.
Ensure data accuracy and confidentiality at all times.
Service Excellence
Focus on customer satisfaction and retention.
Build trust and long-term relationships with customers.
Contribute to team goals and service quality standards.
Qualifications
Experience
1 to 3 years of relevant experience in:
Customer Support
Customer Service
Customer Care
BPO / Call Center Operations
Client Relationship Management
Required Skills
Excellent verbal and written communication skills.
Professional phone etiquette.
Strong interpersonal and customer-handling skills.
Ability to multitask and manage priorities effectively.
Good organizational and time-management skills.
Basic computer and data-entry proficiency.
Problem-solving mindset with a customer-centric approach.
Preferred Candidate Profile
Strong customer service orientation.
Ability to work independently and as part of a team.
Positive attitude and willingness to learn.
Adaptability to changing customer requirements and business needs.
Career Benefits
Opportunity to transition to a Work From Home model after successful training completion.
Professional growth and career advancement opportunities.
Exposure to customer service operations and client management.
Supportive and collaborative work environment.
Contact Details
HR Contacts

Harshitha
📞 7848820045

Anjum
📞 7795311458

Kim
📞 7829423175

Aishwarya
📞 7795311104

Aditi
📞 7795311459