Customer Service Voice
Job Description
Customer Support Representative (CSR) / Helpdesk Executive
Organization
PERSONAL NETWORK
Job Title
Customer Support Representative (CSR) / Helpdesk Executive
Location
Bangalore, Karnataka
Employment Type
Full-Time
Salary Package
₹3.0 Lakhs – ₹4.5 Lakhs Per Annum
Experience Required
6 Months to 5 Years
Shift Timing
Rotational Shifts / 24×7 Work Environment
Job Summary
PERSONAL NETWORK is seeking enthusiastic and customer-focused professionals to join its Customer Support team in Bangalore. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, maintaining service quality standards, and ensuring an excellent customer experience across various communication channels.
This role is suitable for candidates who possess strong communication skills, problem-solving abilities, and a passion for customer service.
Key Responsibilities
Customer Interaction
Interact with customers via phone, email, chat, and other communication channels.
Respond to customer inquiries professionally, courteously, and promptly.
Deliver exceptional customer service while maintaining a positive customer experience.
Issue Resolution
Identify customer concerns and provide effective solutions.
Resolve customer complaints and service requests within defined timelines.
Ensure customer satisfaction through timely follow-up and support.
Product & Service Knowledge
Develop a thorough understanding of company products and services.
Provide accurate information and guidance to customers.
Stay updated on product features, policies, and service offerings.
Documentation & Reporting
Maintain detailed records of customer interactions, complaints, and resolutions.
Document follow-up actions and update customer information accurately.
Ensure proper tracking of support requests and service tickets.
Problem-Solving & Escalation
Analyze customer issues and troubleshoot problems effectively.
Escalate complex or unresolved cases to senior support teams when required.
Follow escalation procedures to ensure timely resolution.
Team Collaboration
Work closely with internal teams and departments to resolve customer issues.
Share customer feedback and improvement suggestions with relevant stakeholders.
Contribute to maintaining service quality and operational efficiency.
Eligibility Criteria
Educational Qualification
Candidates with any of the following qualifications are eligible:
Any Graduate
B.E. / B.Tech
10+2+3
10+3
10+2
Required Skills
Excellent verbal and written communication skills.
Strong customer service orientation.
Problem-solving and analytical abilities.
Good interpersonal and teamwork skills.
Basic computer proficiency and familiarity with customer support tools.
Ability to work in rotational and night shifts.
Positive attitude and willingness to learn.
Preferred Candidate Profile
Experience in customer service, helpdesk, technical support, BPO, or call center environments.
Ability to handle customer queries professionally under pressure.
Strong listening and conflict-resolution skills.
Compensation & Benefits
Annual Package: ₹3.0 LPA – ₹4.5 LPA
Career growth opportunities.
Exposure to a dynamic customer service environment.
Professional development and training support.
How to Apply
Contact Persons
ANU
📞 63615 32602
RAJ
📞 98451 62196
📧 umaprabhu@personalnetworkindia.com
Work Location
Bangalore, Karnataka
