US Sales Manager

Job Description

Sales & Service Manager – US Shift (Remote)

Company: Vanan Online Services, Inc.
Job Code: VHSS03
Position: Sales & Service Manager – US Shift
Location: Remote (India)
Shift: 8:00 PM – 5:00 AM IST (US Rotational Shift)
Experience: 6–8 Years
Salary: Negotiable (Based on Experience)

About the Company

Vanan Online Services is a leading provider of:

Transcription
Translation
Voice-over
Typing
Captioning
Other language-related services

The company serves clients across the United States and globally through a customer-centric approach.

Role Summary

The Sales & Service Manager will lead the sales team, drive performance, mentor consultants, and ensure exceptional customer service. Candidates with strong experience in sales leadership and customer service management are encouraged to apply.

Key Responsibilities
Manage daily operations of the sales team and ensure achievement of sales targets.
Coach, mentor, and develop team members to improve performance.
Monitor KPIs and prepare appraisal reports.
Design and implement Performance Improvement Plans (PIPs) for underperforming employees.
Prepare weekly, monthly, and quarterly performance reports.
Develop and maintain Standard Operating Procedures (SOPs) and best practices.
Handle customer escalations and resolve complex service issues.
Collaborate with senior management on sales strategies and team development.
Support frontline consultants during peak business periods.
Ensure compliance with company policies, quality standards, and operational processes.
Foster a customer-first culture to improve customer satisfaction and retention.
Eligibility
Experience: 6–8 years in Sales Management or Customer Service Leadership.
International sales or customer service experience is preferred.
Strong people management and team coaching skills.
Experience with KPI monitoring, appraisals, and performance reporting.
Knowledge of CRM systems and performance tracking tools.
Excellent written and verbal communication skills in English.
Strong analytical, leadership, and problem-solving abilities.
Ability to work independently and collaborate with senior leadership.
Interview Process
Round 1: COO
Round 2: CEO

Interview Timings: 5:00 PM – 11:00 PM IST

Job Details
Reference ID: 28204
Business Unit: US Sales Manager – International Inbound Process
Company Code: 27970
Location Reference: Tiruppur
Contact Details

HR Contact: Harithira

📞 Mobile: 8939234429