Customer Support Executive

Job Description

Customer Support Executive – Clothing Firm

Job Role: Customer Support Executive (B2C & B2B)
Industry: Clothing/Apparel
Location: Tiruppur
Experience: Fresher to 6 Months

Job Summary

A leading clothing firm is hiring Customer Support Executives to manage customer interactions for both retail (B2C) and wholesale (B2B) clients. The role focuses on providing excellent customer service, handling orders, resolving queries, and ensuring a seamless customer experience.

Key Responsibilities
Handle customer inquiries through phone, email, WhatsApp, and social media.
Manage website orders, abandoned cart follow-ups, COD confirmations, and delivery-related issues.
Support B2B clients with order processing, product information, and account management.
Coordinate with production, logistics, and accounts teams to ensure timely order fulfillment.
Record customer feedback, complaints, and resolutions.
Upsell and cross-sell products while promoting ongoing offers.
Communicate product details, branding, terms & conditions, and order processes effectively.
Maintain professional, empathetic, and solution-oriented customer communication.
Eligibility
Experience: Fresher to 6 months.
Strong communication skills in English and Tamil.
Ability to handle both B2C and B2B customer interactions.
Basic knowledge of:
MS Excel
WhatsApp Business
Email communication
Good problem-solving and customer handling skills.
Positive attitude, patience, and willingness to learn.
Benefits
Performance-based incentives.
Career growth opportunities in customer relationship management.
Exposure to both retail and wholesale business operations.
Flexible and supportive work environment.
How to Apply

Interested candidates can send their updated resume to:

📧 Email: careers@sumerucss.in