Digital Sales Specialist

Job Description

Job Title: Digital Sales Specialist
Company

ANS Dhivyam Jewells

Location

Salem, Tamil Nadu, India

Employment Type

Full-Time

Industry

Jewellery & Retail

About ANS Dhivyam Jewells

ANS Dhivyam Jewells is a prestigious family-run jewellery brand with a legacy of 97 years, renowned for exceptional craftsmanship, trust, and personalized customer service. As we continue our digital transformation journey, we are expanding our online presence to bring timeless jewellery collections to customers across a wider audience.

We are seeking a creative, customer-focused, and tech-savvy Digital Sales Specialist to support our growing digital sales operations and online customer engagement initiatives.

Position Summary

The Digital Sales Specialist will be responsible for engaging customers across digital platforms, showcasing jewellery collections online, creating engaging visual content, and converting online inquiries into sales. This role combines digital marketing, customer relationship management, and online sales support.

Key Responsibilities
Digital Customer Engagement
Interact with customers through WhatsApp, Instagram, Facebook, and other digital platforms.
Respond promptly to customer inquiries and provide product recommendations.
Build strong customer relationships through personalized communication.
Digital Sales & Conversion
Guide customers virtually through product selections and purchasing decisions.
Share product specifications, pricing, offers, and customization options.
Convert online inquiries into successful sales transactions.
Follow up with prospects and existing customers to maximize conversions.
Content Creation & Product Promotion
Create and edit product images, promotional creatives, banners, and social media stories using Adobe Photoshop.
Coordinate product photography and digital content requirements.
Showcase new collections and featured products across online platforms.
Ensure brand consistency across all digital channels.
Order Management & Customer Service
Process online orders and coordinate invoicing activities.
Manage delivery coordination and customer order tracking.
Provide post-sales support and customer assistance.
Handle customer feedback and resolve issues professionally.
Marketing Support
Assist in executing digital marketing campaigns and promotional activities.
Support social media initiatives and seasonal marketing programs.
Collaborate with internal teams to increase online visibility and customer engagement.
Required Qualifications
Education
Bachelor’s Degree (Mandatory)
Location Requirement
Must be a resident of Salem, Tamil Nadu.
Language Skills
Fluent in English (Written and Spoken)
Required Skills
Technical Skills
Proficiency in Adobe Photoshop (Basic to Intermediate Level)
Social Media Management
Digital Customer Engagement
Online Sales Support
Basic Graphic Design Skills
Soft Skills
Excellent communication and interpersonal skills
Strong customer service orientation
Attention to detail and visual aesthetics
Creativity and problem-solving abilities
Positive attitude and willingness to learn
Team collaboration skills
Preferred Candidate Profile
Passion for jewellery, fashion, and luxury retail.
Comfortable using social media and messaging platforms for business communication.
Strong interest in digital marketing and online sales.
Ability to multitask and manage customer interactions efficiently.
Creative mindset with an eye for design and presentation.
Working Hours
Full-Time Position
Flexible working hours based on business requirements.
Weekend and holiday availability may be required.
Benefits
Health Insurance
Life Insurance
Provident Fund (PF)
Leave Encashment
Career Growth Opportunities
Exposure to Digital Retail & Luxury Jewellery Sales
Work Location

On-site (Salem, Tamil Nadu)

Expected Joining Date

01 November 2025

How to Apply

Interested candidates may send their updated resume to:

hr@ansjewels.com