US Sales Manager

Job Description

Sales & Service Manager – US Shift (Remote)

Company: Vanan Online Services, Inc.
Job Code: VHSS03
Position: Sales & Service Manager
Location: Remote (India)
Shift: 8:00 PM – 5:00 AM IST (US Rotational Shift)
Experience: 6–8 Years
Salary: Negotiable (Based on Experience)

About the Company

Vanan Online Services, Inc. is a leading provider of:

Transcription
Translation
Voice-over
Typing
Captioning
Language and localization services

The company serves clients across the United States and global markets through high-quality, customer-focused language solutions.

Role Overview

The Sales & Service Manager will lead the sales team, improve consultant performance, manage customer service operations, and ensure the achievement of business objectives. The role is ideal for professionals with strong leadership experience in sales or customer service management.

Key Responsibilities
Lead daily sales operations and ensure team members achieve individual and team targets.
Coach, mentor, and develop sales consultants to improve performance.
Monitor KPIs and prepare appraisal and performance reports.
Design and implement Performance Improvement Plans (PIPs) for underperforming employees.
Prepare weekly, monthly, and quarterly business performance reports.
Develop and maintain Standard Operating Procedures (SOPs) and operational guidelines.
Handle customer escalations, complex issues, and complaint resolution.
Work closely with management on sales targets, planning, and team development.
Support frontline consultants during peak workloads.
Ensure adherence to company policies, quality standards, and operational processes.
Promote a customer-first culture to improve customer satisfaction and retention.
Eligibility
Experience: 6–8 years in Sales Management or Customer Service Leadership.
International sales or customer service experience is preferred.
Strong people management, coaching, and mentoring skills.
Experience with KPI tracking, performance appraisals, and reporting.
Familiarity with CRM systems and performance management tools.
Excellent written and verbal communication skills in English.
Strong analytical, leadership, and problem-solving skills.
Ability to work independently while collaborating with senior management.
Interview Process
Round 1: COO Interview
Round 2: CEO Interview

Interview Timing: 5:00 PM – 11:00 PM IST

How to Apply

HR Contact: Harithira

📞 Mobile: 8939234429