TECHNICAL Support

Job Description

Technical Support Associate – International Voice Process

Company: Personal Network
Job Role: Technical Support Associate – International Voice
Process: International Voice Technical Support
Shift: Night Shift (US Time Zone)
Location: Marathahalli

Job Summary

A leading multinational company is hiring enthusiastic candidates for the role of Technical Support Associate – International Voice Process. This opportunity is ideal for candidates looking to build a career in customer support, technical troubleshooting, and international voice operations within a fast-paced global work environment.

Key Responsibilities
Handle customer queries and technical support requests through voice calls.
Take ownership of customer-reported issues and ensure timely resolution.
Diagnose, troubleshoot, and identify solutions for technical/system-related issues.
Follow standard escalation procedures for unresolved cases.
Deliver excellent customer service and maintain professional communication standards.
Maintain accurate records of customer interactions and issue resolutions.
Eligibility Criteria
Experience
0 to 4 years of experience in:
International Voice Process
BPO / Customer Support
Technical Support
Required Skills
Excellent verbal communication skills in English.
Good interpersonal and customer-handling skills.
Basic computer knowledge and typing skills.
Strong problem-solving and troubleshooting abilities.
Ability to work in US night shifts.
Positive attitude and willingness to learn.
Preferred Candidate Profile
Customer-centric mindset with strong listening skills.
Quick learner with adaptability to dynamic work environments.
Ability to multitask and work under pressure.
Team player with professional behavior.
Work Environment & Benefits
Opportunity to work with a reputed global MNC.
International exposure and career growth opportunities.
Professional and dynamic workplace culture.
Performance-driven career advancement.
Contact Details

Interested candidates can contact:

Nihal – 73384 44389
Nithin – 98869 64485
Priya – 76192 18164
Raj – 98451 62196
Anu – 63615 32602
Location

Marathahalli, Bangalore, Karnataka, India.