Technical Support Engineer

Job Description

Job Description (JD)
Job Title

Technical Support Engineer / Programmatic Advertising Operations

Company

Adobe

Location

Not specified

Experience

3–6 years of relevant experience

Employment Type

Full-time

About the Company

Adobe empowers individuals and organizations to create exceptional digital experiences through industry-leading creative and marketing solutions. The company is committed to innovation, diversity, and providing an inclusive workplace where employees can thrive and contribute to meaningful projects.

Job Summary

Adobe is looking for a Technical Support Engineer with strong experience in the Programmatic Advertising ecosystem. The candidate will support publisher onboarding, troubleshooting, advertising operations, and platform quality initiatives while collaborating with internal and external stakeholders across North America.

Key Responsibilities
Monitor Google SLA compliance.
Manage DMP taxonomies, segment mapping, and deletions.
Perform publisher reconciliation and feed/test creation.
Handle inbound customer support requests related to Deal IDs and creative approvals.
Execute platform quality initiatives including:
Site and application reviews
Site mapping
Malware monitoring
Maintain publisher partner pipeline.
Create and maintain internal troubleshooting documentation.
Debug advertising issues and investigate bid requests/responses.
Coordinate and negotiate publisher deals.
Support publisher onboarding and inventory management.
Ensure platform quality and operational efficiency.
Collaborate with internal teams to resolve complex technical issues.
Required Qualifications
Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field (preferred).
3–6 years of relevant work experience.
Comfortable working in the North America time zone.
Experience in:
Technical Support Engineer (TSE) or Technical Account Manager (TAM) roles
AdTech or Programmatic Advertising industry
Data integrity or ad trafficking
Strong understanding of:
Programmatic Display Advertising
RTB (Real-Time Bidding)
Ad Networks
Rich Media Vendors
DSP/SSP ecosystem
Experience working with:
Publisher onboarding
DFP (Google Ad Manager), OpenX, or similar ad servers
Preferred Deals
Programmatic Guaranteed
Private Marketplace (PMP)
Knowledge of:
Bid Requests and Bid Responses
Publisher inventory management
Adobe publisher onboarding standards
Technical Skills
Programmatic Advertising Platforms
Google DFP / OpenX
RTB
DSP & SSP
Ad Trafficking
Publisher Onboarding
Postman
SQL
Cyberduck (preferred)
Power BI (preferred)
Statistical Analysis (preferred)
Troubleshooting
Documentation
Preferred Skills
Experience using Qubole.
Strong analytical mindset.
Good understanding of advertising workflows.
Strong publisher and agency network.
Ability to debug advertising issues.
Excellent communication and stakeholder management skills.
Strong negotiation skills.
Ability to explain technical concepts clearly.
Excellent problem-solving ability.
Key Competencies
Customer-focused approach.
Strong analytical thinking.
Excellent written and verbal communication.
Cross-functional collaboration.
Attention to detail.
Ability to work in a fast-paced environment.
Documentation and knowledge management.
Work Environment
Collaboration with global teams.
North America support schedule.
Opportunity to work with cutting-edge digital advertising technologies.
Inclusive and innovation-driven workplace.
Benefits
Competitive compensation.
Comprehensive employee benefits.
Career growth opportunities.
Learning and development programs.
Inclusive workplace culture.
Continuous feedback and mentoring.