Technical Support Engineer

Job Description

Adobe — Technical Support / Programmatic Advertising Role

Experience: 3–6 years
Time Zone: North America
Domain: Programmatic Advertising / AdTech / DSP

Key Responsibilities
Monitor Google SLAs.
Manage DMP taxonomies, segment mapping and deletions.
Handle publisher reconciliation and feed/test creation.
Process inbound customer-service requests involving Deal IDs and creative approvals.
Conduct site/app reviews, site mapping and malware monitoring.
Maintain partner pipelines.
Create troubleshooting documentation for recurring issues.
Required Experience & Skills
TSE/TAM support background, preferably within the advertising/AdTech industry.
Strong understanding of:
Programmatic Display Advertising
RTB / Programmatic Media Buying
Ad networks and rich-media vendors
SSP/DSP ecosystem
Guaranteed, Preferred and Private Marketplace (PMP) deals
Ability to analyze bid requests and bid responses from SSPs and map them to DSP configurations.
Publisher onboarding and publisher relationship management.
Experience with ad servers such as DFP/Google Ad Manager and OpenX.
Experience using Postman to retrieve/debug bid responses and troubleshoot ads.
Strong analytical and problem-solving capabilities.
Ability to explain complex technical concepts clearly.
Nice-to-Have
Qubole
SQL
Postman
Cyberduck
Power BI
Statistical analysis
Ideal Candidate

This is best suited to an AdTech/Programmatic Support or TSE/TAM professional with 3–6 years of experience who understands the complete Publisher → SSP → DSP → Advertiser ecosystem and has hands-on experience with deal setup, trafficking, bid debugging and publisher onboarding.